Tower SACCO Branch Manager - Jobs in Kenya

Tower SACCO Branch Manager - Jobs in Kenya

Job Profile

Job Title: Branch Manager
Job Reference TSCCS:B.M.8/2022
Department: Operations
Reporting to: Head of Operations
Location Branch

Job Description
  • The Branch Manager is responsible for the Branch Business and efficient daily operation of a full service branch office.
  • These include sales and marketing of SACCO products and services, branch operations, lending, customer service, and security and safety in accordance with the SACCO's objectives.

  • In-charge of all Branch activities.
  • Implement all SACCO policies in respect to the branch.
  • Co-ordinate the FOSA operations in accordance with the operations manual.
  • Ensure the operations of the treasury are well handled by;
  • Having dual custodians at all times.
  • Carry out daily branch hand over exercise.
  • Ensure that cash held in the Branch does not exceed the insurance cover limit.
  • Direct all operational aspects including service channel operations, customer service, human resources, administration, marketing and sales.
  • Assess local market conditions and identify current and prospective sales opportunities.
  • Develop forecasts, financial objectives and business plans.
  • Meet SACCO business and operations performance goals and metrics.
  • Manage branch revenue, operating costs and profitability in line with the budget allocation.
  • Bring out the best of branch’s personnel by providing training, coaching, personal development and motivation.
  • Share knowledge with other branches and Chief Managers on effective practices, competitive intelligence, business opportunities and needs.
  • Develop and implement branch strategy and sales plans to ensure achievement of branch targets.
  • Adhere to high ethical standards, and comply with all regulations/applicable laws.
  • Network to improve the presence and reputation of the branch and company.
  • Stay abreast of competition and provide reports on market movement and penetration.
  • Addressing promptly customer service satisfaction issues as raised by members.
  • Exercise due diligence in operations on Know your customer (KYC) and Anti-money laundering (AML) to prevent and detect frauds and forgeries.
  • Take primary responsibility for managing and minimizing the inherent and potential risks.
  • Ensure the safe keeping of Branch Assets including structures, equipment, inventory and cash.
  • Any other lawful duties as may be assigned from time to time by the Head of operations, Operations Manager, the C.E.O. or any other person in authority.

    Background Requirements
  • Proven branch management experience, as a branch manager or similar role
  • Sufficient knowledge of modern management techniques and best practices in channel management
  • Ability to meet business targets and goals
  • Familiarity with SACCO rules and regulations
  • Excellent organizational skills
  • Results driven and customer focused
  • Leadership and human resources management skills

    Background Requirements

    Formal Qualifications
  • Those with a diploma in business related course will have an added advantage.
  • Five (5) years’ experience in a financial institution.
  • KCSE C (Plain) with C (plain) in Mathematics and English

    Person Specifications
  • Be of exemplary integrity and honesty
  • Be between 32 – 40 years of age.
  • KCSE C (Plain) with C (plain) in Mathematics and English
  • Must be empathic to Customer needs
  • Have excellent financial analytical skills to assist in Monthly preparation of P&L, statements of
    financial position, and reconciliations.
  • Be decisive and possess quick judgment skills
  • Possess excellent business writing skills
  • Be proactive and initiative
  • Have excellent communication and interpersonal skills
  • Must be self- motivated
  • Be a team player

  • The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
  • Only shortlisted candidates will be contacted and they will be required to provide the following upon
    being successful;

  • Clearance certificate from the Ethics & anti-corruption commission (EACC)
  • Tax compliance certificate from the Kenya Revenue Authority (KRA)
  • A valid certificate of good conduct
  • Clearance certificate from the Higher Education Loans board (HELB)
  • Clearance certificate from the Credit Reference Bureau (CRB)

    How to apply

  • You will be required to go through the Job Descriptions and specifications, and apply your suitable position by clicking to the link for the online job application form. Fill in and follow ALL the instructions given to submit. The applications should be submitted on or before 15th September 2022 by 6.00 p.m. Applications that are incomplete, received beyond the deadline or that do not meet the stated requirements will not be considered. Only shortlisted candidates will be contacted. Please note that;-

  • Tower SACCO Society will not have outsourced the recruitment process to any organization or agency which, through website postings, mass e-mail messages, newsletters or otherwise claims to be doing recruitment on its behalf. Tower SACCO Society will only use approved and reputable recruitment firms on(exception basis only).

  • Tower SACCO Society does not, and will never solicit money for any part of its recruitment processes including short-listing, interviews, background, and/or medical check-ups.

  • Tower SACCO Society will not be responsible for such fraudulent correspondence or any loss of money or theft which may result from anyone engaging in any fraudulent recruitment activity. Kindly be cautious, and if you have any questions and/or would like to report what you believe to be a fraudulent Tower SACCO Society recruitment person(s) or agency, please email to

    For more information and job application details, see; Tower SACCO Branch Manager Jobs in Kenya

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