THETA Uganda IT Assistant (Part Time) Jobs

THETA Uganda IT Assistant (Part Time) Jobs


Overall Purpose/Broad Function:

  • The Information Technology (IT) Assistant will provide technical software, hardware and network problem hands-on resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network/printer problems and be able to provide network solutions to more complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. The key tasks include;

  • Install and configure computer hardware operating systems and applications.

  • Monitor and maintain computer systems and networks.

  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

  • Replace parts as required.

  • Provide support, including procedural documentation and relevant reports.

  • Follow diagrams and written instructions to repair a fault or set up a system.

  • Support the roll-out of new applications.

  • Set up new users’ accounts and profiles and deal with password issues.

  • Respond within agreed time limits to call-outs.

  • Work continuously on a task until completion (or referral to third parties, if appropriate).

  • Prioritize and manage many open cases at one time.

  • Rapidly establish a good working relationship with customers and other professionals, such as software developers.

  • Test and evaluate new technology.

  • Conduct electrical safety checks on computer equipment.

    Qualifications, Skills and Experience:

  • The ideal candidate for this
    job must hold a Bachelor’s degree with two years of experience in Information Technology, Computer Science, or related field

  • Vast experience in setting up and reviewing an IT system for a busy agency

  • Two years’ experience in providing end-user support for current PC desktop and application software, installing, upgrading, troubleshooting
    and administering Windows versions of Microsoft Office Suite, and other basic standard software (e.g. Windows, MS Outlook, Chrome)

  • Knowledge of Desktop operating systems, various software applications and basic hardware for the PC; principles and theories of network systems and management; Internet technologies and products; basic understanding of electrical safety procedure.

  • Prior working experience in NGOs set up

  • Skills in managing Websites and Social Media platforms for an NGO.

  • Experience in setting up and managing Social Distance Media and communication platforms

  • Ability to work under pressure with limited supervision and take initiative.

  • Solid training skills

  • Excellent organizational and interpersonal skills with a service oriented outlook

  • Good team player.

    How to Apply

  • For more information and job application details, see; THETA Uganda IT Assistant (Part Time) Jobs


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