Thebe Investment Management Sales Consultant Jobs in Zambia

Job Details:

Thebe Investment Management seeks a Sales Consultant for its rapidly expanding operations.

The ideal candidate should possess an excellent command of the English language in both verbal and non-verbal communications as well as having the ability to effectively connect with audiences.

The successful candidate will work in the client management department. .

Responsibilities

• The customer consultant will provide information to customers in response to inquiries about products and services.

• The customer consultant will receive, document and resolve customer complaints.

• Highly developed sense of integrity and commitment to customer satisfaction.

• Demonstrated passion for excellence with respect to treating and caring for customers.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Provide quality service and support in a variety of areas including, but not limited to: showroom visits, signing letters of reservation and contracts on behalf of the vendor.

• Maintain a balance between company policy and customer benefit in decision making.

• Handles issues in the best interest of both customer and company.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• The customer consultant will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in purchasing

property.

• Highly developed sense of integrity and commitment to customer satisfaction.

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable so as to sign them on as a client.

• Demonstrated passion for excellence with respect to treating and caring for customers.

Personal Attributes

• Ability to communicate clearly and professionally, both verbally and in writing.

• Has “thick skin” and is able to handle complaints and unpleasant customers.

• Has a pleasant, patient and friendly attitude.

• Strong decision making and analytical abilities.

• Strong detail orientation and communication/listening skills.

• Willingness to work a flexible schedule and occasional overtime when needed.

• Ability to work independently and proactively

• Flexibility, patience and the ability to cope with changing priorities

• Possess a strong work ethic and team player mentality.

Skills and Experience

• A relevant qualification in Finance, Marketing, Business Administration or related fields.

• Strong ideation skills for developing new communications strategies that are relevant to audiences

• At least 3 years elevant experience in sales and marketing

• Ability to work effectively as part of a team and engage others

How to Apply

To apply for this job email your details to

hezron.z@thebe-im.com

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