The Fred Hollows Foundation Process & Change Partner Jobs in Kenya

The Fred Hollows Foundation Process & Change Partner Jobs in Kenya


Purpose of the role:

  • Process & Change Partner – Africa, Middle East & UK will support the systematic efforts to identify and document business processes for 5 countries across Africa, Middle East & UK ; help teams to adjust global processes to local contexts; lead efforts in the region to effectively improve processes through implementation and effective use of new process, systems, data and reporting; and by providing clear organisational change material (communications, education and assistance).

    Key Responsibilities:

    • The role will contribute to process and data diagrams and documentation that clearly articulate process, procedure and system dependencies for countries in the region including key activities and workloads; supporting systems; and data. The role will also contribute to a body of best practice material and templates for process design, project management and organisational change.

    • The role will work closely with people across Business Operations and other divisions to ensure data, systems, integration, reporting, process and change for the region are closely aligned to organisational needs.

    • Centralised understanding of the local processes, systems and data.

    • Work with the Business Systems and Process and Change teams to document system requirements.

    • Work with the project and change manager to facilitate change in processes, including localized comms and education resources; support teams to apply the appropriate change management process and tools as well as apply the change management framework to various change initiatives.

    • Directly support the region in process improvement initiatives and in getting the best out of systems.

    • Assist the team to maintain and extend systems and data architecture.

    • Assist the team to maintain a body of templates and best practice.

    • Liaise between different teams working on different change components (people; programmes; systems, processes, and technologies; structures and functions; leadership and governance, etc.).

    Our Capabilities

    As a member of The Foundation Family you
    will:

  • Live by the values of The Foundation and
    support The Foundation’s culture, performance and brand.

  • Adhere to all The Foundation’s policies and
    procedures.

  • Strengthen the health, safety and wellbeing of all/look out for the well-being.

  • Lead, collaborate and contribute in all
    interactions

    Essential Experience:

    • Strong non-profit experience with process, data and change projects in Finance, Programs, Governance or Operations.

    • Worked (in person or remotely) with people across multiple countries, especially in Africa and the Middle East.

    • Strong familiarity with key systems, especially Synergy Indicata; Infor SUN systems, iPOS and InforBI; Citrix ShareFile.

    • Experience writing practical communications, user guides and instructions to support process and system changes.

    • Participating in projects and project teams involving process and system change.

    • Familiarity with concepts of change management and organisational design (theory and practice);

    • Have a well-rounded profile with working knowledge of organisational and programmatic aspects;

    • Excellent system and process knowledge to ensure alignment between system, process and people within the desired to-be organisational design state.

    • Working knowledge of various
    change management tools and processes (e.g. change management plan, communication plans, flow charts / process mapping, surveys and questionnaires, etc.)

    Skills:

    • Ability to work independently and manage multiple assignments.

    • Exceptional written and verbal communication skills; to be able to sell and sustain attention and engagement with the change process at all
    levels of The Foundation.

    • Familiarity with concepts of organisational development (theory and practice);

    • Highly proficient in computer applications (MS Office suite including MS Excel and PowerPoint). Knowledge of project management software
    desirable.

    • Familiarity with project management approaches, tools and phases of the project lifecycle.

    • Ability to influence others and move toward a common vision or goal.

    • Resilient and tenacious with a propensity to persevere even in the face of adversity.

    • Team player, mature, excellent listener, adaptable and able to work effectively at all levels of The Foundation and expertly engage with
    individuals and groups across generational divides.

    • Documenting process and system requirements

    • Outstanding organisational and time management skills including the ability to prioritise and multi-task work.

    • Ability to support the development of skills and capacity including training initiatives.

    • Excellent communication skills, including fluency in written and spoken English.

    • Must be able to build and maintain strong relationships with a wide range of stakeholders.

    • Well-developed leadership qualities.

    • Strong influencing and negotiation skills

    • Good problem-solving skills: demonstrates resilience and initiative when faced with challenges.

    • Strong interpersonal, facilitation and presentation skills.

    • Demonstrated capacity to work effectively in cross cultural / mixed language environments.

    • Experience in mentoring and coaching teams at different levels.

    • An energetic self-starter with the resilience, pace, interpersonal flexibility and comfort with ambiguity to succeed within the evolving and
    sometimes demanding culture

    • High Integrity and ethics

    Desirable Experience:

    • Formal organisational change (PROSCI, CCMP etc.)

    • Process design and optimisation (Lean, Kaizen etc.)

    • Good experience with project management approaches, tools and phases of the project lifecycle.

    • Education campaigns for systems, data and process.

    • Excellent system and process knowledge to ensure alignment between system, process and people
    within the desired to-be organisational design state.

    • Team player, mature, excellent listener, adaptable and able to work effectively at all levels of The Foundation and expertly engage with
    individuals and groups across generational divides.

    Qualifications:

  • Bachelor’s Degree in Project management /Organisational development: MBA will be
    added advantage.

    How to Apply

  • For more information and job application details, see; The Fred Hollows Foundation Process & Change Partner Jobs in Kenya


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