Tetra Pak Key Account Director Jobs in Kenya

Tetra Pak Key Account Director Jobs in Kenya


  • Tetra Pak​ is one of three companies in the Tetra Laval Group - a private group that started in Sweden

  • Tetra Pak East Africa is recruiting for an experienced Key Account Director.

  • The successful candidate will develop and drive the execution of strategic and operational Key Account Plans, aligned to Tetra Pak and customer business objectives.

  • The successful candidate will also lead the Commercial Practices in the Market Company to ensure clarity and adherence to corporate commercial policies and procedures. .

    The following will also be expected of the successful candidate:

    • Responsible for ensuring that customer issues are resolved in a timely manner, and the resolution is mutually accepted by both Tetra Pak and the customer.

    • Ensure that the relevant Tetra Pak portfolio is deployed in full thereby meeting competitiveness requirements and delivering a strong value proposition.

    • They will be responsible for driving the sales of Tetra Pak’s complete portfolio across the three businesses, PM/AM, PSE and Services.

    • Lead a cross-functional Key Account Team in building strong customer relationships to achieve sustainable growth by identifying and capturing short, medium- and long-term business opportunities.

    • Participate in the evaluation of Key Account Team members and develop their competences to ensure that that they match customer needs.

    • Set the Key Account related IOs together with functional managers for the team members as well as propose desired team composition to Line Management to meet customer needs.

    • Balance strategic and operational objectives. Define and agree on business objectives and secure the required resources from both Tetra Pak and the customer to achieve
    mutual sustainable growth.

    • Drive improved understanding of the customer's overall business (marketplace, channel, retailer, consumer, competitive environment, strategy, productivity, profitability and the across value chain).

    • Identify customer needs and drive opportunities in line with Tetra Pak global business strategy, category, portfolio, processing and TS plans.

    • Define, review and drive activities to improve line and plant performance and reduce overall customer system cost.

    • Support SKAM and other Service Products roles in driving the sales of service products.

    • Relationship Management - Drive Customer Experience (CX) and Net Promoter Score (NPS) improvement according to the defined global process, ensuring all CX actions are included in the KA Plan for action.

    • Ensure that Account Receivables expectations are met for the business.

    • Secure accurate Sales Forecasting for assigned customers.

    • Opportunity Pipeline Management & Value Selling to drive the execution of sales targets.

    Qualifications

    • Bachelor’s Degree in a business-related field, Marketing or Engineering. Master’s Degree highly desirable.

    • Minimum 5 years of Account Management experience in Tetra Pak.

    • Language skills – fluent in English (written & oral). Swahili &/or French will be advantageous.

    • Capacity to deal with difficult stakeholders and effective cross-functional management will be essential.

    • Understanding of the local & East African market and customers will be highly desirable.

    • Successful project experience in some key accounts.

    • Strong demonstration of Value Selling methodology in an increasingly competitive market environment.

    • Showing strategic orientation with clear demonstration of superior business acumen.

    • Good negotiation and problem-solving skills.

    How to Apply

  • For more information and job application details, see; Tetra Pak Key Account Director Jobs in Kenya

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