Terragon Limited Platform Support Lead Jobs in Nigeria

Terragon Limited Platform Support Lead Jobs in Nigeria


Job Profile

  • As a Platform Support Lead, a typical day might include the following:

  • Coordinate the platform support team.

  • Provide direct platform support.

  • Review and Resolve escalations and inquiries.

  • Evaluate team member performance.

  • Support Process development.

    Requirements

  • You’d be a good fit if you have:

  • 3 years above experience as a customer support personnel.

  • Strong verbal and written communication, strategic planning, and project management skills.

  • Bachelor’s degree in any related field.

  • Proficiency with Microsoft Excel, Google Sheets & Google Slides.

  • Working knowledge of customer service software, databases and tools.

  • Advanced trouble shooting and multi-tasking skills.

  • If you are aware of the industry’s latest trends and technologies.

  • Are adept at improving retention.

  • You can measure and improve NPS.


    How to Apply

  • Interested and qualified candidates should send their Resumes to:

  • careers@terragonltd.com using the Job Title as the subject of the mail.




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