Telkom Kenya Senior Manager-OCS & VAS Jobs

Telkom Kenya Senior Manager-OCS & VAS Jobs

Role Purpose

  • The incumbent will be responsible for the planning, operations and maintenance of OCS & VAS platforms.

  • This is a key role in the overall execution of the Technology strategy and will require a multi-disciplinary approach where financial; customer & internal processes and people management come together.

    Working For Us, We Expect You To:

  • Leading and growing a team of skilled engineers to deliver exceptional results

  • Leading architecture and service design to deliver best-in-class systems and customer-centric services

  • Fulfilment of service requests from internal and external customers

  • Implementation of a business analysis approach to identifying business needs and determining solutions to business problems. The solutions should consider technology systems, process improvement, organizational change or strategic planning and policy development

  • Service forecast, planning, deployment and optimization of the platforms including asset management

  • Research and development of new features, solutions & technologies

  • Vendor management to ensure that vendors deliver the highest product & service quality while managing costs and timelines

  • Enforce strict adherence to the change management process to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization.

  • Analysis and tracking of KPIs for performance and capacity & Regular reporting

  • Working closely with Finance and Revenue Assurance team to ensure timely creation of resources and minimizing revenue leakage

  • Proactive system monitoring and both issue & problem management with SLA

  • Management & support of developers and other integration partners both internal and external

    Academic background & Professional Knowledge:

  • Holder of Engineering Degree or any related field

  • Have at least 8-10 years’ experience in the
    design, implementation, operation and maintenance of billing and messaging platforms.

  • 3-5 years experience in the design, implementation, operation and maintenance of mobile operator platforms and technologies

  • 3-5 years management experience and leading teams

  • Thorough grounding in telecommunications grade hardware & software platforms, integration management, network design & implementation, operation and maintenance methods and procedures.

  • Extensive knowledge of prepaid and postpaid charging, data, messaging and other value added services, and relevant standards and best practices in these domains.

  • Hands on experience with mobile money, payments and banking.

    Here Are The Skills We Are Looking For:

  • Business acumen and principles and techniques of administration,organisation and people management

  • Networking skills to form collaborative partnerships

  • Unquestionable integrity, strong character, confidentiality and professional maturity

  • Energetic, drive, assertive and ability to take own initiative, possess a “can do” attitude

  • Forward planning and strategic thinking

  • Commercial awareness

  • Interpersonal skills

  • Organisation and delegation

  • Effective communication

    How to Apply

  • Application should be sent to

  • for internal applicants and to

  • for external applicants by providing an updated Curriculum Vitae (CV) before 23rd July 2020 including details of your current telephone contacts and names of three referees.

  • Only shortlisted candidates will be contacted.

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