Telkom Head of Agency Network Jobs in Nairobi, Kenya

Telkom Head of Agency Network Jobs in Nairobi, Kenya

Business Context & Main Purpose of the Role:

  • This is a key position in driving traction for Telkom’s Mobile Financial Services (MFS) offering – Tkash.

    The position is primarily responsible for:

  • Agent and merchant network acquisition through the development and execution of the MFS distribution strategy.

  • and achievement of sales and acquisition targets whilst ensuring strong MFS point of purchase presence and brand visibility country wide.

    Key Duties and Responsibilities

  • To define the Agent and Merchant network strategy for MFS

  • To undertake RTM strategy review for MFS and Implement in sync with the Mobile Sales Division go to market structure

  • Define and manage operational processes for Agent and Merchant on-boarding

  • To oversee and drive the people capability agenda for MFS across all levels – TKL staff (Field & Retail), 3P Staff and Partner Staff.

  • To ensure full training & cascading of the necessary Anti Money Laundry (AML) and regulatory requirements

  • Together with Sales Management, set MFS 30-day Active Agents & 30-day Active Merchants Targets for the Sales Force

  • To support Mobile Sales’ overall acquisition Agenda

  • To achieve in-market brand visibility targets with support from HQ-led Trade Marketing & Brand Activities

  • To monitor the MFS activities of competition and to prepare counter action plans.

  • To build interfaces & relations with other departments to drive overall Telkom agenda in trade: Finance, Logistics, Marketing

    Academic / Professional Qualifications

  • Bachelor’s degree in Business, Marketing or related field from a recognized institution

  • Minimum 7-10 years of experience in sales, distribution and customer service and relationship management, including 2-3 years in a similar position in an MFS Environment

  • Experience in Telecommunication / ICT industries and good understanding of
    these services and solutions are preferred

    [Professional Skills:

  • Proven management and motivation skills

  • Strong analytical skills including demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations.

  • Solid understanding of market, competitors, & customer

  • Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities & define and implement these opportunities

  • Financial Management – develop and manage budgets, drive down costs wherever possible.

  • Presentation and communication skills – superior, both written and oral. Experience in report writing.

    How to Apply

  • This position is open to Kenyan citizens only.

  • If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

  • Application should be sent by latest 5th June 2020, provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.

  • Apply through

  • for internal applicants and to for external applicants and ensure the job title is quoted on the subject field.

  • Only shortlisted candidates will be contacted.

  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, tribe, religion, gender, age or disability.

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