Telemarketing Representative Jobs in Kenya

Telemarketing Representative Jobs in Kenya


Job Summary

  • The successful Telemarketing Representatives must be friendly and persuasive. They will be required to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidates will also be patient and cool-tempered to deal with aggressiveness and complaints.

  • Their key goal will be to promote business growth by expanding the company’s clientele.

    Responsibilities

  • Making telephone callsto a list of current or potential customers to sell products or solicit leads.

  • Proposing products to prospective clients and describing their quality and benefits in a detailed and persuasive manner.

  • Use scripts to provide information about product’s features, prices etc. and present their benefits.

  • Answer telephone calls from potential customers who have been solicited through advertisements.

  • Ask pertinent questions to understand the customer’s requirements.

  • Obtain customer information such as name, address, and payment method, and also enter reservations into database.

  • Record the customer’s personal information and enquiries accurately in a computer system.ie CRM.

  • Deal with complaints or doubts to safeguard the company’s reputation.

  • Schedule appointments for property advisors to meet with prospective customers or for customers to go for site visits in our projects.

  • Go the “extra mile” to meet sales quota and
    facilitate future sales.

  • Keep records of calls and sales and record useful information.

    Requirements

  • Diploma or certificate in Telesales, Customer service or related course.

  • 2-5 years’ experience as a telemarketer or similar sales/customer service role.

  • Prior experience working in a customer care center or a call center will be a plus.

  • Proven track record of successfully meeting sales quotas preferably over the phone.

  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

  • Aggressiveness and desire to build sales.

  • Excellent communication and presentation skills.

  • Proficient in English.

  • Skilled in negotiation and dealing with complaints.

  • Persistent and results-oriented.

  • Patient and able to handle customer rejection.

  • Professionalism.

  • High levels of integrity.

    How to Apply

  • For more information and job application details, see; Telemarketing Representative Jobs in Kenya


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