Tek Experts Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management Jobs in Nigeria
Tek Experts Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management Jobs in NigeriaJob Description Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
We are hiring a Level 2 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).
In this role, you will be supporting customers who are having technical issues with their ALM software.
Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.
What You'll Be Doing
Provide excellent customer service to clients who are experiencing technical support problems.
Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Present a positive, effective and flexible contribution to achieving team targets and objectives.
Ensure constant self-development using day to day work, web-based training, and any other available tools.
Skills and Experience You'll Need
Bachelor's Degree or equivalent Technical certifications
1-2 years experience in technical support.
Experience with Windows/ Linux server operating systems.
Knowledge of programming languages, networking, databases or UI’s will be an added advantage.
Experience in customer service is a must.
Interest or exposure to software development and support.
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer orientated, motivated to take charge of both customer engagement and problem.
Fluent in English.
How to Apply
For more information and job application details, see; Tek Experts Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management Jobs in Nigeria
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