Tek Experts Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management Jobs in Nigeria

Tek Experts Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management Jobs in Nigeria


Job Description

  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

  • We are hiring a Level 2 Software Support Engineer to support Micro Focus Application Lifecycle Management (ALM).

  • In this role, you will be supporting customers who are having technical issues with their ALM software.

  • Application Lifecycle Management covers the entire application lifecycle of the software that goes from development to the final release and enables teams of all sizes to deliver high-quality apps with greater speed and agility.

    What You'll Be Doing

  • Provide excellent customer service to clients who are experiencing technical support problems.

  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels

  • Present a positive, effective and flexible contribution to achieving team targets and objectives.

  • Ensure constant self-development using day to day work, web-based training, and any other available tools.

    Skills and Experience You'll Need

  • Bachelor's Degree or equivalent Technical certifications

  • 1-2 years experience in technical support.

  • Experience with Windows/ Linux server operating systems.

  • Knowledge of programming languages, networking, databases or UI’s will be an added advantage.

  • Experience in customer service is a must.

  • Interest or exposure to software development and support.

  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing

  • Customer orientated, motivated to take charge of both customer engagement and problem.

  • Fluent in English.

    How to Apply

  • For more information and job application details, see; Tek Experts Software Support Engineer Level 2 - Micro Focus Application Lifecycle Management Jobs in Nigeria


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