Tek Experts Senior Developer - Technical Support Engineer Jobs in Nigeria
Tek Experts Senior Developer - Technical Support Engineer Jobs in NigeriaJob Description Our Technical Support team is looking for full-time team members!
These persons will join usas part of our global support team and support our customers around the world.
Duties and Responsibilities
Our client users work 24/7, so you'll be expected to work some weekends and holidays. And though we support flexibility to let you take care of the important things in your life, you're expected to work during the normal working hours of your time zone.
When our client users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions surrounding Git, GitHub, GitHub Actions, GitHub Packages, and our Ecosystem. Support also works closely with the engineering team to track down bugs and improve our documentation.
The most important characteristic of our support team is that we love helping developers. Ours is a place for people to work better, together. Our job is to help, support, treats users the way we'd want someone to treat our friends.
Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.
Experience using GitHub
Experience using Git and the command line
Experience interacting with REST, or GraphQL, APIs, and troubleshooting requests
Exposure to one or more of the following package management tools: bundler, npm, maven/gradle, dotnet / nuget
Exposure to client / server architecture in web applications
Stellar English and grammar skills
Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution
Support experience, with a focus on empathy – you are attuned to hear the question behind a question
A unique writing style and voice
Will love developers as much as we do
Could effortlessly explain how Git works to a non-developer
Experience working remotely
Familiarity with Docker
Understanding of CI / CD pipelines
Experience troubleshooting using stack traces and log files
How to Apply
For more information and job application details, see; Tek Experts Senior Developer - Technical Support Engineer Jobs in Nigeria
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