Tek Experts Operations Manager (Service Delivery Manager) - Pipeline Jobs in Nigeria

Tek Experts Operations Manager (Service Delivery Manager) - Pipeline Jobs in Nigeria


Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.

Responsibilities

  • Plan by prioritizing customer, staff and organizational requirements
  • On-board a team of specialists and developing the business unit knowledge in Tek Experts
  • When needed, serve as part of the escalation path for operational issues
  • Maintain continuous lines of communication, keeping the global leader of Consumer and client director informed of all critical issues
  • Responsible for a wider perspective of metrics achievement
  • Manage section and delivery managers locally
  • Run, analyze reports and create action items to improve the operation and ensure metrics achievement
  • Manage headcount numbers and work with the client director to update the quotas/targets
    Open communication with the delivery team to review team’s status, metrics, possible issues/needs and proceed with actions. Also to keep the managers updated on latest news, action plans, etc
  • Concurrent meetings with customer’s managers, if needed
  • Ensure that the support team meet KIPs and SLA
  • Attend regular operational and business review meetings
  • Participate in the review processes and workflow to diagnose areas for improvement
  • Create, implement and maintain business processes
  • Proactively proposes improvement plans where gaps are noticed
  • Performance management and people development

    Requirements

  • Dynamic, passionate and proven people who want to make a positive difference with the people they
    work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
  • Demonstrable experience leading a support team of at least 200 team members
  • Strong organizational, planning, leadership and management skills with a confident and professional manner
  • Strong English communication skills with excellent presentation skills
  • Excellent soft skills, including conflict resolution, influence and negotiation skills
  • Ability to work under pressure in a highly targeted environment
  • Committed to self-development and the development of others

    How to Apply

    Interested and qualified candidates should apply online by 10th October, 2019

    For more information and job application details, see; Tek Experts Operations Manager (Service Delivery Manager) - Pipeline Jobs in Nigeria

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