Tek Experts Operations Manager (Office 3650) Jobs in Nigeria
Tek Experts Operations Manager (Office 3650) Jobs in NigeriaJob Description Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
What are we looking for?
We’re looking for a superstar Operations manager of Office 365 to join our management team.
With a background in IT support and extensive customer experience, you will monitor, grow and lead the overall performance and targets of your staff setting and surpassing targets.
Your success will be driven from your previous experience of leading support teams of at least 500 people spread across the globe.
Reporting to the Chief Operations Officer, you will have complete control to deliver exceptional customer support 24/7 worldwide, for a leading global tech company.
Job Tasks and Responsibilities
Pro-actively manage client, staff and organizational requirements to meet key customer KPI`s and SLA’s including accurate reporting of performance and delivery.
Ensure effective client delivery through management of headcount, talent acquisition; lines of communications with internal and external partners, performance management and people development.
Take ownership of business processed which may involve building new or improving current processed and then implementation and maintenance.
Ensure stakeholders (internal and external) are proactively managed including senior client contacts, international stakeholders and partners including such areas as operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement.
Driving CSAT and pushing for reaching an extra mile – growth and expansion for LOBs based in partnership and ace results.
Client Interaction – managing the relationship and brand; Innovation to improve efficiency and effectiveness of service delivery.
Manage action planning and implementation of outcomes by ensuring effective reporting is in place.
10+ years of relevant experience in the IT/BPO sector.
Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner.
Experience leading a support team of at least 300 global team members.
Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills.
Experience in multinational environment.
Committed to self-development and the development of others.
How to Apply
For more information and job application details, see; Tek Experts Operations Manager (Office 3650) Jobs in Nigeria
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Job Vacancies in Africa.