Tek Experts Global Technical Customer Support Representative Jobs in Nigeria

Tek Experts Global Technical Customer Support Representative Jobs in Nigeria



Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.


Responsibilities


  • Act as the primary technical customer support contact, deliver technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Take, own and close the customer support requests as assigned, seeking support where required
  • Collaborate with subject matter experts and escalation managers when additional support is needed
  • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
  • Fully document every query, including all resolution steps to ensure documentation best practices


    Requirements


  • Degree in Computer Science/IT or related technical field.
  • Minimum of 1 year technical support experience.
  • Customer support experience A thorough knowledge of how to delight customers.
  • Strong relationship management - A collaborative nature and act as a technical advisor to customers
    wishing to upgrade
  • Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus proactive listening skills.


    How to Apply


    Interested and qualified candidates should apply online by 6th April, 2019.


    For more information and job application details, see; Tek Experts Global Technical Customer Support Representative Jobs in Nigeria


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