Tek Experts Global Head of Consumer Support Jobs in Nigeria

Tek Experts Global Head of Consumer Support Jobs in Nigeria



Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.


Responsibilities


  • Prioritizes client, staff and organizational requirements, ensuring clear communications with internal and external partners regarding news, feedback, plans and issue resolutions;
  • Manage the team’s productivity and headcount collaborating with talent acquisition and learning and development supporting performance management and people development
    Operational responsibility for KPIs and overall SLA
  • Build, implement and maintain business processes
  • Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement
  • Run, analyze reports and create action plans to improve the operation and ensure metrics achievement


    Requirements


  • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
  • A background in delivering consumer support is critical
  • Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner
  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills
  • Committed to self-development and the development of others


    How to Apply


    Interested and qualified candidates should apply online by 23rd April, 2019.


    For more information and job application details, see; Tek Experts Global Head of Consumer Support Jobs in Nigeria


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