Tek Experts Global Consumer Lead Jobs in Nigeria

Tek Experts Global Consumer Lead Jobs in Nigeria


Description

  • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations

  • Due to expansion, we are hiring a global head of consumer support.

  • With a background in IT support and extensive consumer experience, you will monitor, grow and lead the overall performance and targets of your staff

  • As part of our management team, you will have a demonstrable experience leading a support team of at least 500 global team members

  • You will have complete control to deliver exception customer support 24/7 worldwide to one of the largest branded electronic gaming companies

  • As this is a global role you may be based anywhere in the world, but you will be required to travel to key locations, including Vietnam and Bulgaria.

    Roles and Responsibilities

  • Prioritizes client, staff and organizational requirements, ensuring clear communications with internal and external partners regarding news, feedback, plans and issue resolutions;

  • Manage the team’s productivity and headcount collaborating with talent acquisition and learning and development supporting performance management and people development

  • Operational responsibility for KPIs and overall SLA

  • Build, implement and maintain business processes

  • Attend and proactively participate/manage meetings with senior client contacts, international stakeholders and partners covering operational updates, plans and issues and business and workflow reviews to diagnose areas of improvement

  • Run, analyze reports and create action plans to improve the operation and ensure metrics achievement

    What We're Looking For

    Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support

  • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the
    best in industry customer experience

  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

    Skills and Competencies:

  • A background in delivering consumer support is critical

  • Strong organizational, planning, leadership and management skills with presentations skills all delivered with a confident and professional manner

  • Excellent soft skills including critical thinking, decision making, conflict resolution, influence and negotiation skills

  • Committed to self-development and the development of others.

    Our Offer

    In return, we offer you:

  • An excellent remuneration package

  • Prestigious offices in central locations around the world

  • Friendly working atmosphere

  • Continuous professional development and certification programs

  • A commitment to offering career development opportunities to meet your full potential.

    How to Apply

  • For more information and job application details, see; Tek Experts Global Consumer Lead Jobs in Nigeria


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