Technobrain Call-Centre Nurses Jobs in Kenya

Technobrain Call-Centre Nurses Jobs in Kenya


  • The role holder will manage daily activities, responsible for taking inbound and Out bound calls as per the SLAs (Service Level Agreements) outlined by the company.

  • The role will be interacting with the Assistant Operations Manager, Head of Operations, Training Manager and HR Manager.

    Required Skills & Experience:

    Academic Qualifications

  • Diploma or Bachelor’s degree in Nursing.

    Experience:

  • Minimum 2 Years’ experience in a Hospital in the capacity of a nurse.

  • Certified Nurse or Health practitioner in Kenya with a certification to work in USA

  • Must have taken and passed the INCLEX exam

  • Excellent Written and verbal communication Skills

  • Analytical & Reporting Skills

  • Organization Skills

    Responsibilities:

  • Handling a multitude of different calls including: the main switchboard, calls with patients and their family members, emergencies, telehealth services, disaster response

  • Providing 24-hour access to healthcare

  • Scheduling, internal hospital communications for patients

  • Research required information using available resources

  • Provide customers with medical service information

  • Enter client information into system

  • Follow up on client calls where necessary

  • Document all call information according to standard operating procedures

  • Closing Date for receiving applications: 19th June, 2020

    How to Apply

  • Please email your CV’s to:

  • careers@technobraingroup.com indicating the position applied for.


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