Technical Support Analyst Jobs in Kenya

Technical Support Analyst Jobs in Kenya

  • Our client, Azmasoft Consulting Ltd is looking for a Technical Support Analyst

  • Azmasoft Consulting Ltd is a leading Audit, Risk and Compliance Technology firm supporting clients in the automation of audit, risk, compliance, investigation and data analysis processes.

  • They are involved in providing services such as implementation, training and support of an Audit, Risk and Compliance Management Solution including Analytics solution.

  • Their client base includes both public and private sectors across the East, Central and West Africa Region.

  • The Technical Support Analyst position is in Technical IT. It involves offering technical support on the use of Azmasoft’s solutions.

  • The right candidate for this position will also be responsible for some aspects of Business Development.

    Key Accountabilities or Responsibilities

  • Resolve all technical and product related issues reported by users via email, telephone and remote access.

  • Create, maintain and progress all support calls using internal support tracking system for issue resolution and tracking.

  • Contribute to the richness of the in-house knowledge base with up-to-date solutions

  • Test and identify defects by documenting in the tracking system for the attention of the development team.

  • Provide operational and installation support of Audit Management Software/Applications to clients.

  • Client management – communicate to and liaise with client staff, colleagues and the support desk to provide customer excellence and maintain strong client relations.

    Experience and Skills Requirements

  • First Degree in IT and information systems or equivalent is mandatory

  • At least 2 years’ working experience in a similar environment

  • Audit/Accounting/Risk Management knowledge is a strong advantage

  • CISA, CPA or equivalent are desired additional qualifications

  • System implementation and technical support experience (web server and database expertise are an added advantage)

  • Understanding of the core concepts involved in networking, operating systems and web servers

  • Ability to identify and troubleshoot software usage in varied environments

  • Experience in handling mission critical applications operating in large/complex IT infrastructures

  • Ability to troubleshoot and configure Windows OS, Windows Server, and Windows Web Server (NTFS permission, folder structure, maintenance)

  • Experience
    working with IIS 6 or higher, demonstrated ability to add web sites or create virtual directories.

  • Expertise level must include database backup and restoration.

  • Understanding of concepts such as .NET, WCF, WPF, Web Services as related to applications and their configurations

  • Experience or knowledge of SSL and load balancers

  • Solid understanding of relational database schema and concepts required

  • TTP handlers (ISAPI, ASP.NET) and set NTFS permissions

  • Familiar with popular web browsers (IE, Chrome) and underlying settings

  • IT Security knowledge

    Additional Desirable Skills

  • Programming Language Order of Preference: SQL, Microsoft.NET (C# or VB.Net), ASP.NET/JavaScript, XML/HTML, C++

  • Experience using Debug Tools is a plus

  • Experience with development environments such as Visual Studio

  • Knowledge in VCentre/VMWare

  • Additional language skills in major EMEA languages would be a plus

  • Industry certifications such as CompTIA, Microsoft Certified Professional, etc.

  • Powershell scripting

    Personal Attributes

  • Must be able to work independently, demonstrating strong qualities in project coordination

  • Must possess excellent organization, planning and presentation skills

  • Proven experience in identifying and solving problems

  • Strong client service skills as the job involves a lot of interaction with client staff

  • Keen attention to detail

  • Excellent written and oral communication skills

  • Comfortable making oral presentations in front of clients and adept at the use of technology (Microsoft Word, Excel, Access and PowerPoint is a plus)

  • Must have strong interpersonal and troubleshooting skills

  • Ability to think outside the box

  • Creative thinking

    How to Apply

  • Interested and qualified candidates should send CV and application to

  • by end day 14th February 2020.

  • Only shortlisted candidates will be contacted.

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