Technical Support Analyst Jobs in Kenya
Technical Support Analyst Jobs in Kenya Our client, Azmasoft Consulting Ltd is looking for a Technical Support Analyst
Azmasoft Consulting Ltd is a leading Audit, Risk and Compliance Technology firm supporting clients in the automation of audit, risk, compliance, investigation and data analysis processes.
They are involved in providing services such as implementation, training and support of an Audit, Risk and Compliance Management Solution including Analytics solution.
Their client base includes both public and private sectors across the East, Central and West Africa Region.
The Technical Support Analyst position is in Technical IT. It involves offering technical support on the use of Azmasoft’s solutions.
The right candidate for this position will also be responsible for some aspects of Business Development.
Key Accountabilities or Responsibilities
Resolve all technical and product related issues reported by users via email, telephone and remote access.
Create, maintain and progress all support calls using internal support tracking system for issue resolution and tracking.
Contribute to the richness of the in-house knowledge base with up-to-date solutions
Test and identify defects by documenting in the tracking system for the attention of the development team.
Provide operational and installation support of Audit Management Software/Applications to clients.
Client management – communicate to and liaise with client staff, colleagues and the support desk to provide customer excellence and maintain strong client relations.
Experience and Skills Requirements
First Degree in IT and information systems or equivalent is mandatory
At least 2 years’ working experience in a similar environment
Audit/Accounting/Risk Management knowledge is a strong advantage
CISA, CPA or equivalent are desired additional qualifications
System implementation and technical support experience (web server and database expertise are an added advantage)
Understanding of the core concepts involved in networking, operating systems and web servers
Ability to identify and troubleshoot software usage in varied environments
Experience in handling mission critical applications operating in large/complex IT infrastructures
Ability to troubleshoot and configure Windows OS, Windows Server, and Windows Web Server (NTFS permission, folder structure, maintenance)
Experience working with IIS 6 or higher, demonstrated ability to add web sites or create virtual directories.
Expertise level must include database backup and restoration.
Understanding of concepts such as .NET, WCF, WPF, Web Services as related to applications and their configurations
Experience or knowledge of SSL and load balancers
Solid understanding of relational database schema and concepts required
TTP handlers (ISAPI, ASP.NET) and set NTFS permissions
Familiar with popular web browsers (IE, Chrome) and underlying settings
IT Security knowledge
Additional Desirable Skills
Experience using Debug Tools is a plus
Experience with development environments such as Visual Studio
Knowledge in VCentre/VMWare
Additional language skills in major EMEA languages would be a plus
Industry certifications such as CompTIA, Microsoft Certified Professional, etc.
Must be able to work independently, demonstrating strong qualities in project coordination
Must possess excellent organization, planning and presentation skills
Proven experience in identifying and solving problems
Strong client service skills as the job involves a lot of interaction with client staff
Keen attention to detail
Excellent written and oral communication skills
Comfortable making oral presentations in front of clients and adept at the use of technology (Microsoft Word, Excel, Access and PowerPoint is a plus)
Must have strong interpersonal and troubleshooting skills
Ability to think outside the box
How to Apply
Interested and qualified candidates should send CV and application to
email@example.com by end day 14th February 2020.
Only shortlisted candidates will be contacted.
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