Team Lead, Channels Infrastructure at First Bank of Nigeria Limited Jobs

Team Lead, Channels Infrastructure at First Bank of Nigeria Limited Jobs

  • First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings.

  • With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.

  • The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

    Job Objectives

  • Planning and directing the channels infrastructure support activities, as well as managing the staff involved in channels infrastructure operations

  • Lead development, maintenance and operation of the channels infrastructure, applications and processing according to the strategic guidelines, technology processes and needs in all areas, in order to keep running the services provided by IT and in accordance with the institutional objectives

    Duties & Responsibilities

    Lead proactive monitoring, operation and maintenance of channels applications and infrastructure (ATM, POS, FEP, etc.) in order to maintain and support operations and ensure compliance to relevant standards:

  • Provide technical direction in the area of requirement definition, planning, coordination and implementation of channels applications and infrastructure

    Work with Enterprise Architects to manage the track of information on all channels assets:
    Manage configurations, problems, incidents, IT service continuity and supply:

  • Lead effort to evaluate, recommend, integrate and coordinate enhancements to the channels applications and infrastructure services

  • Lead effort to develop and configure channels infrastructure from conceptualization through stabilization

  • Manage effort to test, debug, document and analyze performance of channels applications and infrastructure components

  • Lead channels infrastructure implementation by analyzing the current system environment and infrastructure and developing implementation and verification procedures to ensure successful installation of systems (hardware/software)

  • Lead effort to provide support to all environments (production, test, QA, development, etc.)

  • Supervise the planning and monitoring
    of event, fault and performance management

  • Perform routine evaluations of resource requirements necessary to maintain and/or expand service levels

  • Fulfil service requests and perform routine maintenance and support activities

  • Provide leadership and technical guidance to reports

  • Prepare plans for development and installation of channels infrastructure according to current and future requirements

  • Coordinate with IT and the business teams to develop capacity management plans to ensure optimal network operations

  • Work with IT Risk Management to determine and implement DR requirements based on business needs

  • Work with IT Risk Management to ensure the disaster recovery plan is kept current and operable in case of disaster

    Job Requirements


  • Minimum of a first degree or its equivalent in a IT related discipline

  • Masters or a recognized professional certification will be an added advantage


  • 7+ years of experience in channels system support/ administration

  • 4+ years of management experience

    How to Apply

    For more information and job application details, see; Team Lead, Channels Infrastructure at First Bank of Nigeria Limited Jobs

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