Takealot Order Fulfilment Manager - 3PL Network Jobs in South Africa
Takealot Order Fulfilment Manager - 3PL Network Jobs in South Africatakealot.com, a leading South African online retailer, is looking for a highly talented Order Fulfilment Manager (3PL Network) to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.
We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
This position will report to the Head of Order Fulfilment
Your responsibilities will include
Manage deliveries from dispatch to customer and back across all contracted couriers (inbound and outbound):
Last Mile deliveries to customers
Time in status exception management
Queries and Complaints
Constantly review existing processes to ensure that they are streamlined and scalable
Establish daily, weekly and monthly performance measures
Identify continuous improvement initiatives that will drive improved performance results
Manage team upwards of 10 people
Assembling and analysing daily data in order to manage the experience to the customer
Researching how solutions are being implemented locally and internationally
Using online tools and resources as well as identifying and engaging other information sources
Facilitate system integration with couriers and manage call back compliance of couriers
Manage and measure all operations in terms of
Quality – Drive overall In Full
Delivery – Drive overall delivery on promise to 98%
Cost – Drive down cost of delivery
Manage volume flow through contracted branches / couriers
Manage team 7 days a week
Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers
Manage all complaints and report on them
Excellent influencing, persuading, negotiating
Strong problem evaluation and solution
Good leadership and team development
Excellent people management skills
Logistics supply chain design and development expertise/tools and techniques
Ability to interpret complex operational environment and implement leading edge, high performance management methodologies
Ability to interview and interact professionally with internal and external people
Qualifications & Experience
Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce
Minimum 3 years’ experience in management role in operations
Sound operational background in dealing with 3pl networks
Experience of managing customers at a senior level
Succession planning and development of key managers
Change management experience
takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who
is forthright but respectful
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is able to think about problems from a business perspective using technical and product input
is curious and challenge the status quo
is innovative and enjoys iteration
will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING
How to Apply
For more information and job application details, see; Takealot Order Fulfilment Manager - 3PL Network Jobs in South Africa
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