Takealot Inbound Operations Coordinator Jobs in South Africa

Takealot Inbound Operations Coordinator Jobs in South Africa


  • takealot.com, a leading South African online retailer, is looking for a highly talented Inbound Operations Coordinator to join our team in Cape Town.

  • We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us.

  • We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

    Your responsibilities will include

  • Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.

    Supporting the customer service & buying teams in resolving:

  • Customer order queries;

  • Complaints and associated resolution, including route cause analysis;

  • Supplier delivery issues & queries.

  • Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.

  • Management of all assigned Inbound queries
    Processing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery date

  • Continuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.

  • Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.

    Attributes required

  • Solutions-oriented, can-do attitude; self-motivated

  • Strong organizational & prioritization skills

  • Attention to detail

  • Excellent communication skills, both written and spoken

  • Ability to interact with internal & external stakeholders at all levels

  • Comfortable with change and excellent team player

  • Comfortable with
    learning and adapting to new systems

    Qualifications

  • Matric

  • 3 years relevant industry experience

  • Competency in MS Office packages

  • Relevant tertiary qualifications a plus

    The Environment

  • takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.

  • We are short on ego and high on output.

  • We are doers and not only thinkers, its all in the execution after all.

  • We love what we do and what we are creating.

    We seek to Employ an Extra Ordinary Mind who

  • is forthright but respectful

  • is an expert at doing, who can not only design but also execute

  • is analytical, able to use data to make decisions

  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours

  • is passionate about the potential of e-commerce and delivering a world-class customer experience

  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster

  • is able to think about problems from a business perspective using technical and product input

  • is curious and challenge the status quo

  • is innovative and enjoys iteration

  • is collaborative

  • will be at the cutting edge of developing new concepts for takealot.com.

  • thinks like an owner of the business.

  • is SMART, has INTEGRITY and is HARDWORKING

    How to Apply

    For more information and job application details, see; Takealot Inbound Operations Coordinator Jobs in South Africa

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