SunCulture Service Center Associate Jobs in Kenya

SunCulture Service Center Associate Jobs in Kenya


Job Details:

  • Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality.

  • We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent

    About the Role

  • Reporting to the Operations Manager, the Service Center Associate will manage our Busia Service Center.

  • They will also be required to troubleshoot and escalate various customers’ complaints across a number of communication channels.

  • To perform well in this role you need to have experience in working with computers with a big appetite to learn. .

    Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    • Ensure customer satisfaction and provide professional customer support.

    • Keeping records of customer interactions, comments, and complaints.

    • Providing feedback on the efficiency of the customer service process.

    • Knowing our products inside and out so that you can answer questions.

    • Acknowledging and resolving customer complaints within stipulated SLAs.

    • Communicating with customers through various channels.

    • Responding promptly to customer inquiries.

    • Monitor and report on weekly service center performance by analyzing daily customer activity.

    • Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or Exceeded.

    • Ensure service center operational standards are adhered to

    • Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and checks.

    • Ensuring the service center is clean
    and presentable to new and existing customers as maintaining the organization’s reputation is key.

    • Assist in sales/after sales requests placed by various customers.

    • Lead by providing training and development to struggling customers.

    • Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

    Does this sound like you?

    • Proven experience in a sales or marketing role

    • Proven track record of successfully meeting sales quota

    • Strong leadership abilities and outstanding interpersonal skills.

    • Ability to think and plan strategically, plan, manage and act to achieve set outcomes

    • Ability to work under deadline pressure and meet targets.

    • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture

    • Independent thinker with proactive decision-making capabilities

    • Comfortable with ambiguity and experience working in a dynamic environment

    • Have the ability to handle pressure, keep a cool-temper, and handle rejection gracefully.

    • Be organized and be an expert in time management- both at personal and team levels

    • A diploma or degree is an added advantage.

    How to Apply

  • For more information and job application details, see; SunCulture Service Center Associate Jobs in Kenya


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