Summit Recruitment & Search Sales Administrator & Customer Service Representative Jobs in Kenya

Summit Recruitment & Search Sales Administrator & Customer Service Representative Jobs in Kenya


  • Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a Sales Administrator & Customer Service Representative. The successful candidate will be required to oversee the functions of receiving and capturing orders, check that the pricing, quantity and slitting pattern are correct. He/she will also be required to maintain good relationships with all customers to grow the business and promote new products.

    Key Responsibilities:

  • Liaise with the operations and dispatch staff to ensure that customer requirement are met.

  • Resolve product/service queries by clarifying customer complaints and logging on to salesforce.com on a daily basis.

  • Update customer price lists when price changes occur.

  • Ensure that internal staff has all the relevant information so that invoicing can be done timeously.

  • Manage incoming calls and ensure that all customer demands are met.

  • Direct customer queries to the relevant party.

  • Check the inventory on hand on a daily basis bases on customer forecasts.

  • Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department.

  • Recommend potential products and services to customers.

  • Create a job card based on the sales order.

  • Ensure that all orders are accurately created and timorously distributed to the production department.

  • Requesting a time frame from the Production Supervisor regarding urgent orders.

  • Communicate the time frame to the
    dispatch Supervisor to ensure that delivery occurs within the allocated deadlines.

  • Liaise with the finance department regarding customers that are on hold.

  • Send correspondence to the Finance Department regarding customers’ accounts that are suspended.

  • Provide customers feedback in terms of urgent orders as well as materials that are out of stock.

    Qualifications:

  • Must have a bachelor’s degree in a related field.

  • Must have a minimum of 3 years’ experience within a B2B.

  • Must be proficient in Excel.

  • Must have experience in order processing.

  • Ability to work with dispatch, production, receiving and sales staff department.

  • Excellent phone contact handling skills and active listening.

  • Customer orientation and ability to adapt/respond to different types of characters.

  • Experience in handling export queries, documentation and coordination with internal and external agencies.

  • Experience working with (flexible) time zone hours, preferably (India and West Africa – Nigeria and Ghana).

    How to Apply

  • For more information and job application details, see; Summit Recruitment & Search Sales Administrator & Customer Service Representative Jobs in Kenya


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