Summit Recruitment & Search Reservation Consultant Jobs in Kenya

Summit Recruitment & Search Reservation Consultant Jobs in Kenya


  • Our client, a high-end Safari Company, is looking for a Reservation Consultant for its offices in Nairobi. The successful candidate will be responsible to ensure that all inquiries received from agents and direct clients are handled in a timely and professional manner and converted into confirmed sales. He/she will also ensure that all services are booked accurately and will also assist in resolving client problems. Experience in the Touring Industry is a MUST!

    Responsibilities:

  • Process all reservation inquiries.

  • Promptly confirm bookings, subject to rooms being available and within predetermined overbooking parameters.

  • Make follow-ups for provisional bookings and outstanding payments.

  • Confirm waitlists as soon as space becomes available.

  • Collect, update and clearly communicate all the necessary details concerning guest arrivals to the lodges on a daily basis.

  • Respond swiftly and accurately to any lodge or accounts queries pertaining to guest details.

  • Issue Reservations Summary/service vouchers to all fully paid up or credit clients prior to their arrival at the lodges.

  • Arrange all processed vouchers/documents and ensure that they are carefully filed daily.

  • Ensuring that maximum occupancies and revenues are achieved through upselling/cross-selling, encouraging circuit bookings and offering alternatives.

  • Ensure all Standard Operating Procedures are followed to maximize Sales e.g upselling, encouraging circuit bookings
    and offering alternatives.

  • Ensure all Standard Operating Procedures and Best Practices are followed to make certain all guests’ and booking agents’ requirements are processed efficiently.

  • Explore and offer solutions (in consultation with supervisors, where necessary) for potentially difficult inquiries.

    Qualifications:

  • Diploma or Degree in Sales & Marketing from a recognized institution.

  • Practical working experience of not less than 3 years in a Central Reservations office with a recognized hotel brand.

  • Knowledge in the Hotel/Lodge Sales, Marketing, Reservations, e-Commerce.

  • Knowledge in the key business segments such as Travel Trade is an advantage.

  • Good computer knowledge.

  • Excellent communication skills with a proactive sales approach.

  • Ability to work accurately and effectively under pressure.

  • Good presentation skills, self-motivated and competitive.

    How to Apply

  • For more information and job application details, see; Summit Recruitment & Search Reservation Consultant Jobs in Kenya



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