Summit Recruitment & Search Ltd Telesales Representative (Female Health) Jobs in Kenya

Summit Recruitment & Search Ltd Telesales Representative (Female Health) Jobs in Kenya


Job Details

  • Our client, an International NGO registered in Kenya that advocates for female health is looking to recruit a Telesales Representative.

  • The successful candidate will be responsible for achieving sales targets over the phone, maintaining good customer relationships and collecting outstanding trade debts.

  • The goal is to help the company grow by bringing in new customers and grow the existing business.

  • The ideal candidate must have experience with Telesales or other sales/customer service role. .

    Key Responsibilities

    • Contact potential or existing customers to inform them about a product or service using scripts.

    • Answer questions about products or the company.

    • Ask questions to understand customer requirements and close sales.

    • Achieve sales targets/quota on a weekly, monthly, quarterly and annual basis.

    • Direct prospects to the field sales team when needed.

    • Enter and update customer information in the database.

    • Take and process orders in an accurate manner and ensure follow up on order delivery.

    • Handle grievances to preserve the company’s reputation.

    • Keep records of calls and sales and note useful information.

    • Provide customers with updated monthly statements.

    • Ensure all outstanding debts falling due are collected and recorded.

    • Prepare weekly and monthly sales,
    business development and collections reports.

    Qualifications

    • Diploma/Degree in Business Management, Pharmacy or Healthcare Management from a recognised institution.

    • Proven experience as a Telesales Representative or other sales/customer service role.

    • Proven track record of successfully meeting sales quota preferably over the phone.

    • Prior knowledge in Pharmaceutical sales and/or experience in private healthcare is a distinct advantage.

    • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

    • Ability to learn about products and services and describe/explain them to prospects.

    • Excellent knowledge of both written and spoken English and Kiswahili.

    • Excellent communication and interpersonal skills.

    • Cool-tempered and able to handle rejection.

    • Outstanding negotiation skills with the ability to resolve issues.

    How to Apply

    For more information and job application details, see; Summit Recruitment & Search Ltd Telesales Representative (Female Health) Jobs in Kenya

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