Summit Recruitment & Search Assistant Customer Service Manager Jobs in Kenya

Summit Recruitment & Search Assistant Customer Service Manager Jobs in Kenya

  • Our client a credit only Micro-Finance Company licensed in Kenya under the Company’s Act is looking for Assistant Customer Service Manager.

  • The successful candidates must have at least 2 years’ experience in a similar role in a financial institution with familiarity with the call centre operations.

    Key Responsibilities

  • Strengthen customer service capabilities by developing, updating and enforcing Customer Service standards, procedures and policies within the organization.

  • Continuously supervise, train and mentor customer service staff on Customer service best

  • Effective floor and queue management using provided tools and systems

  • Resolve escalated and complex customer issues on-time.

  • Build customer relations by interacting with customers on telephone, email, letter or face-to-face.

  • Implement and practice the principles of the Quality Management System in daily job activities.

  • Deliver regular reports on the company’s performance on customer satisfaction.

  • Collection and documentation of all customer feedback obtained through interactions.

  • Reviewing team performance regularly against set customer satisfaction goals, to ensure optimal output.


  • Must have a bachelor’s Degree in Business-related field from a recognized University (Min – 2nd class upper or equivalent).

  • A professional course in Customer service will be an added advantage.

  • Must have a minimum of 2 years’ experience a similar role, preferably in a financial institution with familiarity to the call centre operations.

  • Excellent Customer Service/Communication Skills.

  • Strong interpersonal skills & Leadership Skills.

  • Time management skills.

  • Excellent problem-solving skills.

    How to Apply

  • For more information and job application details, see; Summit Recruitment & Search Assistant Customer Service Manager Jobs in Kenya

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