Summit Recruitment & Search Assistant Customer Service Manager Jobs in Kenya
Summit Recruitment & Search Assistant Customer Service Manager Jobs in Kenya Our client a credit only Micro-Finance Company licensed in Kenya under the Company’s Act is looking for Assistant Customer Service Manager.
The successful candidates must have at least 2 years’ experience in a similar role in a financial institution with familiarity with the call centre operations.
Strengthen customer service capabilities by developing, updating and enforcing Customer Service standards, procedures and policies within the organization.
Continuously supervise, train and mentor customer service staff on Customer service best
Effective floor and queue management using provided tools and systems
Resolve escalated and complex customer issues on-time.
Build customer relations by interacting with customers on telephone, email, letter or face-to-face.
Implement and practice the principles of the Quality Management System in daily job activities.
Deliver regular reports on the company’s performance on customer satisfaction.
Collection and documentation of all customer feedback obtained through interactions.
Reviewing team performance regularly against set customer satisfaction goals, to ensure optimal output.
Must have a bachelor’s Degree in Business-related field from a recognized University (Min – 2nd class upper or equivalent).
A professional course in Customer service will be an added advantage.
Must have a minimum of 2 years’ experience a similar role, preferably in a financial institution with familiarity to the call centre operations.
Excellent Customer Service/Communication Skills.
Strong interpersonal skills & Leadership Skills.
Time management skills.
Excellent problem-solving skills.
How to Apply
For more information and job application details, see; Summit Recruitment & Search Assistant Customer Service Manager Jobs in Kenya
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