Summit Recruitment and Search Service Advisor Jobs in Kenya

Summit Recruitment and Search Service Advisor Jobs in Kenya


  • Our client, in the automotive industry, is seeking to recruit a Service Advisor to be based in Nairobi, Kenya. The ideal candidate will be responsible for the daily operation of the service reception. He/she will ensure that the customer needs and expectations are met through the management of the workshop processes, from customer inquiry through to completion of the invoice and follow-up in a profitable way. Must have at least 2-3 years of experience in the automotive industry.

    Key Responsibilities:

  • Ensure all service work meets defined quality procedures, overall section operations and planning and implementation of business processes to ensure profitability at above budget.

  • Regularly update customers about their vehicles, repairs progress, cost and expected time of completion and sign off thereafter on all complete jobs.

  • Handle customer queries and complaints in the workshop and customer service desk.

  • Ensure database management – 100% customer retention (Service history/payment/credit terms).

  • Prepare, update and monitor daily and monthly sales performance against budget including recording lost sales and competitor activity.

  • Prepare quotations and invoices for jobs requested and/or completed including defect reports and repair estimates.

  • Maintain
    retail area displays, arrangements and cleanliness of the lounge and workshop.

  • Send customers regular communications regarding service packages, upcoming special prices etc.

  • Ensure adherence to EHS standards and company policies, procedures and processes.

  • Self-study & up-skilling in line with STEP training (Service Advisor) and E-learning program.

  • Keep up to date with product knowledge and development.

    Qualifications:

  • Must have bachelor’s degree/diploma in Mechanical Engineering.

  • 2-3 years of experience in the automotive industry.

  • Proven track record in handling customer interface/customer service.

  • Proficiency in motor vehicles service/repairs and operations.

  • Proficiency and knowledge workshop operations.

  • Proficient in Microsoft office suite.

    How to Apply

  • For more information and job application details, see; Summit Recruitment and Search Service Advisor Jobs in Kenya


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