Summit Recruitment and Search Customer Care Executive Jobs in Kenya

Summit Recruitment and Search Customer Care Executive Jobs in Kenya


  • Our client, in the Automotive sector, is seeking to recruit a Customer Care Executive for their Nairobi Office, who will be responsible for Resolving or clarifying the customer’s complaint. Additionally, he/she will give administrative support and ensure the security of information all the time. The ideal candidate must have similar experience in a busy environment.

    Key Responsibilities:

  • Deal with any customer complaints together with relevant staff i.e. sales, parts and service.

  • Work hand-in-hand with service advisor to ensure that our customers are well received and attended to at our service reception.

  • Give administrative support and ensure the security of information all the time.

  • Updating Customer data and Information on CRM

  • Ensure all correspondence to customers and suppliers are replied/posted on time.

  • To ensure that all work is well done and all in order.

  • Maintain the office neatness and cleanness at all times.

  • Interact with customers by phone and email.

    Qualifications:

  • Relevant bachelor’s degree.

  • Good interpersonal relationship.

  • Strong interpersonal skills and a team player.

  • Ability to research, digest, analyse and present material clearly and concisely.

  • Keen attention to detail.

  • Honest and reliability is essential.

  • Discretion and confidentiality is essential.

    How to Apply

  • For more information and job application details, see; Summit Recruitment and Search Customer Care Executive Jobs in Kenya


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