Stima Savings and Credit Cooperative Society ICT Support Assistant Jobs in Kenya

Stima Savings and Credit Cooperative Society ICT Support Assistant Jobs in Kenya

Job Summary

  • Reporting to the Assistant System Administrator, the ICT Support Assistant will be responsible for providing first line help desk support to Stima DT Sacco Employees and users who have partnered with the Society.

    Duties and Responsibilities

  • Providing first line technical support, answering support queries via phone, email and in person.

  • Support users in the use of computer equipment, MS Dynamics and Office applications.

  • Initiating user rights changes or system set ups as per request.

  • Participating in testing of applications.

  • Installing and configuring computer hardware, operating systems and applications.

  • Carrying out routine software and hardware maintenance.

  • Servicing and fixing ICT equipment.

  • Troubleshooting system and network problems, diagnosing and resolving software/hardware faults.

  • Liaising with ICT staff and help in establishing ICT user support knowledge base.

  • Tracking work in progress, recording issues and solutions.

  • Assisting the Head of ICT with the implementation of Society projects as required.

    Key Qualifications and Skills

  • A degree in Computer Science or equivalent education from a recognized University.

  • IT support and experience in customer service of 2 years in
    an environment where MS
    Dynamics NAV is deployed.

  • Help Desk service skills

  • Ability to explain technical issues to non-technical users

  • A+ Certification

  • Ability to work long hours in the evenings and over weekends

  • Qualification in ITIL is an added advantage

  • Working hours, patterns and environment
    40 hours a week.

  • In some cases you may have to work shifts, including evenings and weekends.

  • You'll work in an office and will spend most of your time at a computer.

  • You may have to travel to different sites to help users.

    How to Apply

    For more information and job application details, see; Stima Savings and Credit Cooperative Society ICT Support Assistant Jobs in Kenya

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