Sterling Bank Retail Sales Officer Jobs in Nigeria

Sterling Bank Retail Sales Officer Jobs in Nigeria

  • Sterling Bank Plc "Your one-customer bank" is a full service national commercial bank in Nigeria.

  • In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks - Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa - as part of the 2006 consolidation of the Nigerian banking industry.

    Job Objective

  • Promote the image and values of the Bank under existing environment / competition, and a growing emphasis on quality customer service to ensure overall performance / profitability of the branch and customer satisfaction


  • Identify and market prospects within the target market

  • Carry out deposit mobilization initiatives (Current & Savings accounts (CASA, Fixed Deposits account)

  • Prepare customers’ loan applications and collate/direct data to the approving authority through the appropriate channels

  • Ensure existing investments and liquidation are done accurately and promptly

  • Render all credit/risk asset reports, deposit liability report and LDR status report to Business Manager on a weekly basis

  • Efficiently process new investment requests and review existing investment/liquidation requests accurately

  • Ensure existing investments and liquidation are done accurately and promptly

  • Create quality risk assets and effectively manage balance sheet along target lines

  • Carry out effective and constant monitoring of customers’ account balances with a view to beefing up same

  • Keep abreast of local and national economic, financial and political events which may impact on deposit liability generation and credit facilities

  • Identify customers’ needs, proactively seek to provide products/services to meet such needs and advice on appropriate selection of banks products

    Key Performance Indicators


  • Risk Asset mobilized against set target
    Current & Savings Account mobilized against set target

  • No of non-performing loans

  • Profitability and growth in deposit

  • Impact of product/service cross selling to Group's profitability


  • Number of accounts managed, dormancy ratio and new accounts opened


  • Learning Score.

    Process & Others

  • Level of compliance to KYC/AML/CFT guidelines

  • Number of Operational risk controls and compliance issues raised

  • Process efficiency improvement initiatives
    Number of Alternate Channels activated.

    Risk & Control

  • Internal Audit rating.

    Person Specification /
    Job Profile

  • Job holder should be friendly, assertive, independent, quick paced and have the ability to motivate others.

  • Networking and communication are also likely to be key notes, as the job environment may require the active influencing and persuading of a variety of people in changing situations.

  • The generation of many contacts and involvement in selling a product or concept by gaining willing acceptance may be important within the function.

  • The ideal candidate should enjoy challenging situations and have the flexibility to work in an unstructured environment where there is freedom to act and the authority to take decisions.

  • He/she should be self-confident, enthusiastic, friendly, positive, self-starting, competitive, venturesome, mobile, active, alert and independent.

    Job Experience

  • Minimum of 2 years’ experience in Retail Banking in any Financial Institution.

    Required Competencies

    Professional Competencies


  • Credit Analysis

  • Sales & Marketing skills

  • Business Acumen

  • Knowledge of banking operations

  • Products Knowledge

  • Customer needs identification

  • Analytical skills

  • Knowledge of the Global Business Environment

  • Negotiation

  • Communication

  • Knowledge of CBN Prudential Guidelines

  • Cost Management

    Behavioural Competencies

  • Interpersonal relations

  • Initiative

  • Decision quality & Problem solving

  • Time & Self-Management

    Organisational Competencies

  • Attention to Detail (Excellence)

  • Continuous Learning

  • Drive for Results (Efficiency)

  • Customer focus.

    How to Apply

    For more information and job application details, see; Sterling Bank Retail Sales Officer Jobs in Nigeria

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