Standard Bank Manager, Trade Operations Jobs in South Africa

Standard Bank Manager, Trade Operations Jobs in South Africa


Job Purpose

  • Accountable for the operational performance of the Trade department through the provision of operational team management and leadership oversight in accordance with international standard banking practice, rules and regulations with a view of avoiding reputational and financial risk for the Standard Bank Group.

    Key Responsibilities/Accountabilities

    Contain controllable costs within the department

  • Maintain expenses within budget and report over-expenditure

  • Scrutinize income statement received from finance and interrogate each line item and raise disputes with finance and ensure correct postings on the cost centre

  • Be involved in budget review process and make recommendations according to business needs

  • Approve/decline any expenditure to cost centre in line with limits of authority

  • Reduce costs wherever possible

    Stakeholder relationship management

  • Attend all stakeholder engagement forums and provide and receive necessary feedback

  • Review SLAs and escalation matrix aligned with business requirements

  • Responsible for formalizing, adhering and reviewing Service Level Agreements with various stakeholders to meet and manage client expectations, to ensure consistency in the service provided.

  • Build and maintain relationships with internal stakeholders and provide internal and external stakeholder education on operational requirements

  • Drive service improvements within the team

  • Attend all stakeholder engagement forums and provide and receive necessary feedback

  • Review SLAs and escalation matrix aligned with business requirement

  • Responsible for formalizing, adhering and reviewing Service Level Agreements with various stakeholders to meet and manage client expectations, to ensure consistency in the service provided.

  • Build and maintain relationships with internal stakeholders and provide internal and external stakeholder education on operational requirements

  • Drive service improvements within the team

  • Timeous response, update and resolution to stakeholder requests as to avoid service breakdowns and implement corrective/remedial actions

  • Actively participate in internal and external client survey in order to identify shortcomings, investigate Client feedback, provide and implement corrective measures to ensures a world class client experience

    Adhere to Regulatory Rules and directives

  • Raise awareness amongst staff to identify Combatting Terrorist Financing (CTF), Financial Intelligence Centre Act (FICA) and Anti Money Laundering (AML), Sanctioned affected transactions that would require additional approval to determine internal compliance regulations.

  • Create awareness and refer all suspicious transaction as per Suspicious Transaction Reporting (STR)

  • Cooridnate staff training to ensure adherence to the regulatory rules and directives including but not limited to SARB Excon, SARS, Sanctions and Compliance and ICC publications

  • Ensure that all regulatory projects are appropriately supported and the right governance is in place

    The control environment is monitored and measured to achieve operational excellence

  • Reporting of production issues and follow the escalation matrix where required inclusive of system issues

  • Ensure that staff have all relevant equipment (laptops, desktops, printers, stationery etc.) to fulfil their job and approve access to all relevant system applications

  • Develop the departments business continuity plan and identifying critical staff and processes in the event of a disaster or exercise

  • Receive roll call of staff and update and report/log all production issues to management

  • Review all checklists (both manual and system) to ensure that they are relevant Known issues and audits to be tracked and closed out by agreed timelines

  • Oversee all risk
    incidents reported to Operational Risk and Control and ensure completion of root cause analysis on all incidents

  • Keep abreast of industry changes and communicate the same to the team.

  • Close control gaps to ensure no repeat audit findings.

    Effective operational control within the department

  • Verify mini-audits conducted by Team Leaders and perform spot checks on files.

  • Monitor revenue recovery within the team and ensure long outstanding items are escalated.

  • Scrutinise, action and annotate logical access reports and conduct spot checks on exception reports.

  • Approve, arrange and review release limits (permanent and temporary) and function access in accordance with levels of competency.

  • Review and approve refund requests and ensure that all supporting documentation included and necessary approvals have been obtained and all forms have been completed correctly.

  • Manage all Identified risks and to ensure that losses, incidents, refunds are kept at an absolute minimum.

  • Analyse the productivity report and use the data to address productivity issues in the department this is inclusive of capacity management.

  • Maintain ISO accreditation.

  • Analyse Service Breakdowns and ensure corrective actions are implemented.

  • Monitor and instruct clearance of outstanding entries on the suspense accounts.

  • Correct, timeous and accurate submission of management reports.

  • Active management of daily flow of work.

    Active management and leadership

  • Identify the skills gap for Team Leaders and staff and ensure that the competency matrix is updated on the agreed frequency and implement a training plan.

  • Monitor and track Team Leader performance and ensure they deliver against set goals.

  • Cascade goals to all staff and ensure understanding of all goals requirements.

  • To create an awareness of Group policies, values and ethics and that these are understood and implemented.

  • Drive and implement reward and recognition schemes through on the spot rewards, customer service stories and beyond excellence awards.

  • Handling conflict effectively in line with the bank’s values.

  • Recruitment of staff.

  • Identifying potential candidates from shortlisted Curriculum Vitae and conduct interviews to identify a suitable candidate taking into account transformation targets.

  • Ensure necessary processes are followed for staff who exit the bank through resignation, retirement, retrenchment or dismissal.

  • Monitor unplanned leave within the department and ensure that Team Leaders address absenteeism trends.

  • Drive changes in areas.

    Minimum Qualification and Experience

  • B.Com or equivalent tertiary level qualification.

  • Honours degree or equivalent tertiary level qualification).

  • Certified Documentary Credit Specialist (CDCS) and/or Certificate in International Trade Finance (CITF) and /or Certificate for Specialists in Demand Guarantees (CSDG).

  • Preferred: Honour’s Degree or equivalent tertiary qualification.

  • Master’s in Business Administration.

    How to Apply

  • For more information and job application details, see; Standard Bank Manager, Trade Operations Jobs in South Africa


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