Standard Bank Manager, Fraud Risk Jobs in South Africa

Standard Bank Manager, Fraud Risk Jobs in South Africa

Job Purpose

  • To protect our customers by proactively preventing and detecting fraud across all products and platforms as a first line capability collaborating with PBB and enterprise strategy by defining and executing the Fraud Risk management strategy

  • To ensure a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction

  • Manage the balancing risk appetite for fraud losses and impact on a positive customer experience.

    Key Responsibilities/Accountabilities


  • Supports the client messaging and communication strategy for fraud awareness and prevention in collaboration with Client Segment Business unit Heads as defined by head of Fraud
    Risk Strategy

  • Identifies and monitors the appropriate communication channels to execute the client messaging.

  • Ensures and monitors adherence to minimum standards for client authentication (e.g. magstripe pin authentication, etc.).

  • Utilises the Refund, no Refund guidelines with consideration for the client, product, platform and risk.

    Risk Appetite:

  • Ensures the risk appetite is maintained regarding fraud rules mandate and customer friction

  • Monitors the Refund no Refund’ guidelines with consideration for customer, product, platform and conduct risk

  • Monitors operational and product risk regimes and parameters such as offline card parameters, chip configuration, fraud recovery strategies.

  • Monitors recovery strategies for products and platforms.


  • Applies and monitors the fraud risk parameters and recovery strategies for products and associated platforms (e.g. Application fraud, chip enabled) in collaboration with Client Segment Business Unit Heads.

  • Assist with procurement processes (RFP’s), if necessary and where agreed.

    Training & Awareness:

  • Monitors and reports on implementation of Client Segment FRM Learning and Development plans

  • Measures, reports and ensures learning effectiveness.

    Information Technology:

  • Contributes to relevant technology requirements (Application fraud, Fraud prevention and detection systems including I&A tools, fraud case management, messaging engines like Adeptra, authentication tools (biometric and in-app requirements).

  • Monitors and identifies critical external data sourcing (i.e. negative listings).

    Manage Risk, Regulation, Prudential and Compliance:

  • Monitors and ensures compliance with relevant fraud risk associated regulatory bodies.


  • Monitors
    Client Segment FRM operating costs and other metrics (e.g. Gross Fraud Losses, Nett Losses, Customer Losses, Recoveries).

  • Monitors financial outcomes for FRM and in alignment with Client Segment and ensure remedial actions are prioritised and implemented actions


  • Monitors adherence and maintains the Client Segment FRM People toolbox.

  • Monitors and reports on implementation of Client Segment FRM Learning and Development plans.

  • Identification and escalation of control weaknesses having a fraud impact within the Business Unit to relevant Risk Control Committees (RCC’s) to ensure remediation and tracking:

  • Identify control weaknesses having a fraud impact within the Business Unit

  • Ensure that the control weaknesses are collated on a central control weakness repository.

  • Ensure the escalation of the control weaknesses to Head Fraud Risk Strategy to ensure remediation and tracking.

    Minimum Qualification and Experience

  • Minimum Qualification: Post Graduate Degree Field of study: Finance and Accounting

  • 3-4 years Experience Description: Experience in managing fraud for a or multiple Client Segment Products and platforms with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud.

  • Understands Fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data.

  • 5-7 years Experience Description: Business knowledge of retail banking products such as Transactional, Card, Home loans, VAF and Insurance.

    How to Apply

  • For more information and job application details, see; Standard Bank Manager, Fraud Risk Jobs in South Africa

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