Standard Bank Insurance Sales Consultant - Short Term Jobs in South Africa

Standard Bank Insurance Sales Consultant - Short Term Jobs in South Africa


Job Purpose

  • To sell products in the outbound contact centre in accordance with the business needs.

  • To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

    Key Responsibilities/Accountabilities

  • Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads

  • Participation in ad hoc campaigns as determined from time to time by Contact Centre Management

  • Monitoring of personal performance relative to contact centre productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made

  • Ensure productivity requirements are adhered to

  • Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately

  • Ensure favourable NPS ratings by consistently promoting quality interactions with customers and prospective customers

  • Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre management

    Key performance measure

  • Target achievement of premium sales & quotes - Lead to quote and quote to sale ratios, call to quote ratios and sales made.

  • Accurate capture of required information.

  • Informative & accurate communication to our clients .

  • Minimum Call audit rating of 95% .

  • Achieve 100% compliance.

  • Conversion rate & Premium.

  • NPS 65%

  • Productivity – 100% Must sign in on the dialler on time
    and adhere to WFM schedules.

  • Must sell and offer Ucount and VAPS – top up and touch up.

  • Behaviours must be in line with the Bank’s code of ethics/conduct as well as aligned to the Bank’s values and Contact centre workplace orientation guide.

  • Build and maintain a favourable relationship with customers, supervisors and all internal stakeholders.

  • The key to maintaining this relationship is the building of long term customer loyalty through customer relationship management.

    Preferred Qualification and Experience

  • GR12 – Matric qualification.

  • FAIS & RE accredited.

  • Short term insurance sales experience - category 1.3.

  • COB and CPD certificates.

    Personal competencies

  • PC literate with good working knowledge of relevant packages.

  • Good Communication Skills.

  • Competitive and target orientated.

    How to Apply

  • For more information and job application details, see; Standard Bank Insurance Sales Consultant - Short Term Jobs in South Africa


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