Standard Bank Insurance Sales Consultant - Short Term Jobs in South Africa

Job Purpose

To sell products in the outbound contact centre in accordance with the business needs.

To facilitate the development of customer loyalty through customer management and to consistently portray a professional image.

Key Responsibilities/Accountabilities

Sale of designated products in line with targets set through blended campaigns and the proactive response to positioned leads

Participation in ad hoc campaigns as determined from time to time by Contact Centre Management

Monitoring of personal performance relative to contact centre productivity, Lead to quote and quote to sale ratios, call to quote ratios and sales made

Ensure productivity requirements are adhered to

Ensure all aspects of the sale have been discussed by completing the ‘checklist’ accurately

Ensure favourable NPS ratings by consistently promoting quality interactions with customers and prospective customers

Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre management

Key performance measure

Target achievement of premium sales & quotes - Lead to quote and quote to sale ratios, call to quote ratios and sales made.

Accurate capture of required information.

Informative & accurate communication to our clients .

Minimum Call audit rating of 95% .

Achieve 100% compliance.

Conversion rate & Premium.

NPS 65%

Productivity – 100% Must sign in on the dialler on time

and adhere to WFM schedules.

Must sell and offer Ucount and VAPS – top up and touch up.

Behaviours must be in line with the Bank’s code of ethics/conduct as well as aligned to the Bank’s values and Contact centre workplace orientation guide.

Build and maintain a favourable relationship with customers, supervisors and all internal stakeholders.

The key to maintaining this relationship is the building of long term customer loyalty through customer relationship management.

Preferred Qualification and Experience

GR12 – Matric qualification.

FAIS & RE accredited.

Short term insurance sales experience - category 1.3.

COB and CPD certificates.

Personal competencies

PC literate with good working knowledge of relevant packages.

Good Communication Skills.

Competitive and target orientated.

How to Apply

For more information and job application details, see; Standard Bank Insurance Sales Consultant - Short Term Jobs in South Africa

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