Standard Bank Head, Local Market Consumer Clients Jobs in South Africa

Standard Bank Head, Local Market Consumer Clients Jobs in South Africa

Job Purpose

  • To implement, scale and commercialise the business client value proposition/s and business life journeys (e.g., enterprise banking, direct, sector, etc.) at a local market level through the client engagements platforms, delivered through multi-disciplined squads. To transform the local market to a platform business and drive the people and culture change requirements.

    Key Responsibilities/Accountabilities

  • Establishes multi-disciplinary squads by integrating several capabilities (e.g., segment, sector, enterprise, Credit, Client Solutions, etc.) for the successful delivery of client needs. Ensures that a customer’s holistic value chain is understood and solved for.

    • Ensures that Ecosystems is embedded as a way of work within Client Service Teams to ensure that the shared client goals for Consumer and HNW, Business, Commercial and Wholesale Client segments are achieved at a local market level.

    • Implements and drives the agreed client value metrics pertaining to Horizon 1, 2 and 3 for the local market and manages these at a relationship manager level, where applicable.

    • Partners with Client Solutions and 3rd Party partners and ecosystems for the delivery of integrated multi-products and services for the client.

    • Drives a key focus on client relationships, client experience and operational efficiency.

    • Leverages local market knowledge and a local market mind-set, managing and taking accountability for performance within the local market. Identifies and capitalises on market opportunities to deliver a multi-channel/product client experience and drive client growth.

    • Identifies and reviews non- profitable customers and puts measures in place to improve profitability.

    • Designs and implements customer retention strategies aimed at ensuring retention of valuable or profitable customers. This includes defining an end to end process of managing customers that are at risk of leaving Standard Bank, as well as identifying proactive retention

    Sets the example and leads the team in line with the Group’s leadership identity, core values
    and People Promise.

    • Enables integrated ways of working and collaboration across the value chain to deliver for the client.

    • Ensures integrated ways of work across Ecosystem Squads to ensure that integration at across Consumer and HNW and Business Clients remain intact at a local market level.

    • Inspires the team to deliver on the Group’s shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.

    • Ensures alignment to the People and Culture standards with regards to all employee-related matters.

    • Ensures Learning and Development is implemented consistently in the local market to ensure “best in class” relationship managers for Business Clients segment and robust succession planning.

    • Coaches and develops Relationship Managers to enable continuous on the job training to develop relationship managers and analysts as well as ensure adequate succession planning within the local market.

    • Provides input into talent strategy developed by People and Culture

    Minimum Qualification and Experience

  • FAIS Qualification (RE5 and RE1); Essential
    Qualifications - NQF Level

  • 8-10 years

  • Significant coverage and branch banking experience as well as experience in managing a portfolio of business clients.

  • Exprience in managing an income statement and balance sheet. Understanding of digital, open banking and platform integration.

    How to Apply

  • For more information and job application details, see; Standard Bank Head, Local Market Consumer Clients Jobs in South Africa

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