Standard Bank Head, Local Market, Consumer Clients Jobs in South Africa

Standard Bank Head, Local Market, Consumer Clients Jobs in South Africa


Job Purpose

  • To integrate several capabilities (i.e. distribution, business, private and direct) using the ecosystem methodology in order to promote customer, financial and commercial outcomes within the catchment, for market share growth.

  • To ensure optimal configuration between physical infrastructure and digital whilst driving digital adoption.

    Key Responsibilities/Accountabilities

    Finance

  • Ensures that income statement and balance sheet objectives are achieved whilst not compromising customer service strategies (e.g., optimal growth of balances, margin management and non-interest revenue streams; proactively manages and reviews pricing concessions).

  • Develops tactical plans to drive aggressive sales targets and market share targets to drive revenue growth

  • Ensures a catchment budget is drawn up and aligns to tactical delivery plans, monitors effectiveness and reports on variances.

  • Establishes, aligns and manages target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency within the catchment.

  • Keeps abreast of financial and economic developments as well as competitor activities within the catchment. Utilizes the ecosystem methodology to drive substantial growth within the catchment.

  • Defines a catchment growth strategy within the catchment in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions and focusing on new as well as cross-sell opportunities.

  • Responsible for client level pricing trade-offs within the devolved mandate.

  • Ensures recovery of all revenue (e.g., pricing related fees, initiation fees, reviews fees, monitoring reversals, and managing concessions).

  • Continuously reviews and evaluates the performance of the catchment in order to identify areas/ opportunities that require further focus.

    Customer

  • Integrates several capabilities (i.e. distribution, business, private and direct) using the ecosystem methodology in order to drive customer outcomes.

  • Leverages local market knowledge and a local market mind-set, managing and taking accountability for performance within the catchment by identifying and capitalising on market opportunities to deliver a multi-channel customer experience and cross product growth.

  • Maximises business portfolio cross sell opportunities and strengthens client relationships through ecosystem methodology.

  • Identifies and reviews non- profitable customers and puts measures in place to improve profitability either by improving product penetration or by reducing cost to serve through influenced behaviour changes or by changing the service and sales strategies within the broader RBB context.

  • Designs and implements customer retention strategies aimed at ensuring retention of valuable or profitable customers. This includes defining an end to end process of managing customers that are at risk of leaving Standard Bank, as well as identifying proactive retention strategies and processes for existing valuable customers.

  • Ensures that a capability of response is delivered to meet customer demand by ensuring that empirical customer data enables the catchment to meet customer demand.

  • Drives signature programmes as part of the broader RBB strategy.

  • Researches catchment positioning, develops and optimises market intelligence, new business management and management reporting.

  • Stays abreast of economics around municipalities and the flow of money in order to stay pro-active and conscience of any market opportunities / challenges.

  • Stays abreast of sectors specialization within the catchment in order to maximise opportunities.

  • Ensures the delivery of an optimum distribution mix for the catchment (segment, product, channel).

  • Together with Marketing defines the distribution and marketing strategy for the catchment.

    Process, Risk and Compliance

  • Ensures integration of all other CST functions (e.g., Credit, Ops Risk, Wealth, etc.) as part of
    the catchment.

  • Ultimate point of orchestration for all internal ecosystem stakeholders (e.g. Wealth, VAF Home loans, etc.).

  • Ensures adherence to all operational and credit risk standards.

  • Manages operational effectiveness and efficiencies for the catchment by acting on system conditions.

  • Ensures that corporate governance, compliance, integrity and ethics policies in practice area(s) are implemented in order to identify and manage risk exposure.

  • Ensures compliance to all applicable legislative requirements (e.g., National Credit Act; Companies Act) and record-keeping in terms of Financial Advisory and Intermediary Services Act (FAIS); the Financial Intelligence Centre Act requirements (FICA); and the Consumer Protection Act (CPA).

  • Monitors changes in legislation, regulations, initiatives and relevant industry practices. Ensures drafting and implementation of appropriate interventions.

  • Plans and oversees implementation of timeous annual credit reviews for allocated customers.

  • Explores alternative solutions in the event of declines from Credit. Monitors daily referrals and or escalations to ensure that the customer facilities are managed within the set risk parameters.

  • Proactively manages customer credit exposure and collateral held to contain risk to the bank (i.e. Credit risk management).

  • Ensures compliance with governance in terms of legislative and audit requirements.

  • Resolves all escalated catchment risk and compliance related matters.

  • Ensures that new methods are explored and adopted in response to changing conditions.

  • Consolidates costs / benefits per campaign/channel – ensures that operational accountability for all campaign execution is maintained.

    Digital

  • Drives digital migration and adoption within the catchment.

  • Ensures optimal configuration between physical infrastructure and digital whilst driving digital adoption.

  • Provides input into the design and execution of the overall digital journey (registration and utilisation) for the catchment.

    People

  • Actively grows and develops catchment teams to continuously and competitively improve sales and service delivery and community development within the catchment.

  • Drives multiskilling within the catchment in order to promote universal banking.

  • Develops talent in line with business strategy.

  • Empowers employees to fulfil the local objectives regarding customer experience, people management and engagement.

  • Integrates and ensures delivery of enabling functions in support of catchment objectives.

  • Coaches and develops staff in order to meet customer demand at a catchment level.

    Measures

  • Achievement of ROE, headline earnings, cost to income ratio, credit loss ratio, NIR, asset and liabilities growth

  • Market share growth through aggressive quality acquisition

  • Increased migration and digital adoption

  • Achievement of customer measures

  • Achievement of credit measures (CLR, NPL, etc.)

  • Achievement of people measures

  • Stakeholder feedback

  • Adherence to risk and compliance requirements

    Minimum Qualification and Experience

  • Degree or Equivalent NQF7 in Business /Commerce/Finance or related field of study

  • RE01

    Experience

  • 7 - 10 years’ experience in all facets of consumer banking, including heading up a segment and managing an income statement and balance sheet.

  • Experience leading and managing diverse teams.

  • Knowledge of digital platform businesses.

    How to Apply

  • For more information and job application details, see; Standard Bank Head, Local Market, Consumer Clients Jobs in South Africa


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