Standard Bank Head, IT Portfolio, Analytics Jobs in South Africa

Standard Bank Head, IT Portfolio, Analytics Jobs in South Africa


Job Details

  • Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

  • To help us drive our success into the future, we are looking for a IT Porfolio Head to join our Corporate & Investment Banking technology team. Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans more than 20 countries across the African continent.

    Job Purpose

  • To execute technical, digital, data platform strategies, solutions and roadmaps that encompass the current and future needs of the business, technology and platforms ensuring the integrity, consistency and resilience of platform features and functions across geographies.To manage backlog of defects, gaps and design features (as well as technical debt items) ensuring availability, reliability, performance and security to appropriate levels, enabling high quality customer services across the Group

    Key Responsibilities/Accountabilities

    Technology & Architecture

  • Contribute to the overall success of Client Segment and Client Solutions service delivery and country service experience by making visible the specific capacity, availability and continuity (Always on) requirements for the platform based on usage/consumption and forecasts. Constantly look for ways of improving overall customer experience on the platform

  • Monitor the performance of the features in the live product and take remediation action if the feature is not performing as expected

  • Keep up to date with industry trends bringing back insights and ideas into the organisation, working with Client Segment and Solutions to contribute towards and enhance the strategies

  • Manage the backlog of defects, gaps and design features (as well as technical debt items) ensuring availability, reliability, performance and security to appropriate levels, enabling high quality customer services across the Group

  • Plan and manage the release of formal versions of a combination of features developed across the platform. Monitor progress of technical release activities by removing impediments to delivery, give input to the final go-live scope of the release, advise on go; no-go decisions by monitoring the agreed governance and technical milestones, communicating the outcome to the relevant service owners

  • Execute on responsibilities against the relevant service management model, standards, and processes

  • Develop and maintain up to date conceptual, logical and physical architectures of the platform, ensuring these are refreshed and published quarterly

  • Deliver the features on the Platform Backlog to the right level of quality by the relevant Platform / Component / System / Feature Team resources, in collaboration with the relevant stakeholders (Technical Lead and Design / Architecture Lead).

  • Monitor the delivery of platform features against the defined release plan by participating in daily stand-ups and report the status of the delivery against service demand

  • Monitor and evaluate software engineering standards of the platform to maintain required stability, resilience and performance levels ensuring that the platform is engineered to be secure, meet service level objectives in terms of availability, reliability and performance

  • Develop Platform Roadmap of key features and activities required for the platform based on architecture findings, design requirements and direction of business, technology and platform products to meet the business objectives and address customer needs

  • Develop Service Level Agreement contracts to ensure availability, reliability and performance and ensure monitoring exists across these dimensions. Monitor alerts in the event of failure, slow-down, etc., giving visibility of the platform health and availability

  • Contribute to engineering excellence by focusing on Agile principles, employing DEVOPS and system team constructs, gr owing competency and fungibility of capabilities (drawing on Group Engineering domains and practices).

  • Participate in and guide during deep dives, communicate specific information security requirements and drive continuous improvement to platform stability, security and performance /responsiveness, ensuring team priorities are reflective of the
    country and service priorities

    Risk, Regulatory, Prudential & Compliance

  • Provide input to relevant risk governance forums and escalate relevant risk issues. Establish appropriate risk oversight and governance processes and structures within the area

  • Oversee and ensure that the Group Technology and Operations Risk Management minimum standard is adhered to. Drive and champion a positive risk culture and attitude within the teams

  • Collaborate with Country, Client Segment and Client Solutions service owners during incident and resolution processes, advising on Customer impact as a result of outages and contribute to communication action plans for the Group Technology and Operations Domain owners

    Data

  • Review the number and severity of incidents and outages, performing trend analysis and investigating root causes. Give input to appropriate information dashboards regarding failure of service and develop plans to mitigate failures

  • Analyse and report on the quality-of-service delivery. Pull business metrics for consumption by the team and for publishing to stakeholders

  • Recommend actions and initiatives to improve adoption of services on platform to business stakeholders and platform management teams based on the identification of trends in number and value of transactions, contributing insights to changing designs and strategies

    Strategy

  • Implement the service strategy for platform services with overall Client Segment, Client Solutions, Country service strategic objectives. Inculcate service orientation and culture within delivery functions and teams

  • Contribute to driving out platform strategies and technology architecture and lead technology research, evaluation and build efforts in support of platform

  • Provide strategic direction to the teams by leading and guiding their output and delivery in line with the Group strategic plan by participating in strategic road maps and plans

  • Provide strategic direction of the technical, digital, data platform capability, identifying required platform capabilities, aligning to the strategic technology plans, standards and toolboxes defined by the relevant Group Engineering domain owners

    Financial Management

  • Monitor budgets against expenditure across Group and countries, and manage IT costs in line with organisational parameters.

    People

  • Advocate and promote awareness of trends and developments in digital, cloud and platform technologies and devices by focusing on educating business users and present and promote awareness of platform features and processes

  • Lead and direct the teams and manage Feature Analysts in a full time line management capacity or in matrix capacity, ensuring successful execution and achievement of platform strategies, solutions and roadmaps

  • Contribute to communication and change processes for new platform features and processes through subject matter expertise

  • Coach the delivery teams, providing quick resolution for problems and give guidance on the removal of roadblocks

    Minimum Qualification and Experience

  • Post Grad Degree in Information Studies/ Information Technology

    Other Minimum Qualifications, certifications or professional memberships

  • IT related professional certification; SAFE Agile certification.

    Experience:

  • 8-10 Years solid Integration and IT background, consistently keeping up-to-date with advancements in the field. Proven track record to a broad spectrum of stakeholders including senior executives.

  • Knowledge of Agile and Lean frameworks, methods and practices and experience in being a catalyst for organisational change. Experience working with cross-functional teams fostering collaboration and team work. Good understanding of the Standard Bank IT environment.

  • 8-10 Years experience in the full lifecycle design and development covering solution design, application design, development, testing and maintenance, network software, operating systems, multi-tier environments, desktop and workgroup software, middleware, server technology, fault tolerant environments, development tools.

    How to Apply

  • For more information and job application details, see; Standard Bank Head, IT Portfolio, Analytics Jobs in South Africa


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