Standard Bank Head, Client Implementations and Channel Solutions Jobs in Ghana

Standard Bank Head, Client Implementations and Channel Solutions Jobs in Ghana


Job Purpose

  • To manage the end to end solution, design and implementation of transacting platforms across digital and physical channels for TPS clients. To ensure that the solution spans across Cash, Trade and Investor Services products and aligned to the Future Transformation Strategy To ensure that all client service requirements are effectively executed through the operations teams. To participate effectively within the Transactional Banking Client Teams (TBCT’)s to ensure client centric solutions and effective utilization of our channels especially electronic channels.

    Key Responsibilities/Accountabilities

    ​​Client Implementation Solutioning​

  • Accountable for Implementation planning within the TBCT and the CST to ensure client centric solutioning and :

  • Plan and execute with client and sector centricity

  • Ensure discipline of solutions by completing the client solution map

  • All implementations to be captured on team track

  • Accountable for utilization reports and tracking

  • Adapt the client implementation plan to align and increase electronic channel utilisation(Physical and digital)

  • Manage the Client Service Requirements with the in Country TPS Head

    Channel Solutions

  • Engage and input into the development of the group wide Transactional Banking Channel & Distribution Strategy, Frameworks & policies

  • Accountable for executing and representing the Transactional Banking Channel & Distribution Strategy, Frameworks & policies to meet the local transactional banking market need.

  • Develop a holistic view of the full channel landscape and its utilization

  • Ensure clients are migrated to the appropriate channel by championing the adoption and utilization of TPS Channels with a focus on migrating clients to digital.

  • Represent the Transaction Banking mandate in all local bank wide & UFSO “Channel & Distribution” forums i.e. primary link into BCC and CHNW

  • Execute in line with the defined Channel Risk & Cyber-Crime Frameworks and policies.

    ​​Business Performance and Process Management

  • ​​Proactively engage clients to understand their complete banking needs and respond to those with integrated solutions

  • ​Drive execution through the adoption of:

  • Proactive engagement with clients to understand their solution requirements and assess their current product utilisation

  • Adoption of the Implementation Framework and adoption of a Solution Mandate Document to effectively capture and respond to clients’ needs for all implementations

  • Co ordinate all client feedback and engage with stakeholders for potential incorporation into future enhancement initiatives, roadmaps and enhancements and monitor and drive utilization across all online and remote service channels to ensure optimal throughput

  • Develop an in depth understanding of our markets and sectors by executing in an aligned way to the sector value propositions ensuring that our roadmaps and initiatives are in line with market and client expectations

  • Consistently improve client experience through improving our accountability and engagement across the delivery value chain, improving our discipline of execution, assessing client experience through structured feedback and participation at key client experience forums at regional and country levels.

    ​​​​Risk

  • Reinforce the culture of doing business the right way by proactive engagement and ongoing risk implementation and solutioning assessments as noted:

    ​​
  • Understand applicable risks including 100% adherence to all agreed controls including channel movement
    reports

  • ​Execute to the online cyber security framework

  • ​Ensure risk reviews and remediation plans are conducted across all remote services

  • Remediation of all audit findings by due dates

  • Complete all applicable risk related training

    Business Operations

  • Focus Attention and resources on initiatives that will get the basics right

  • ​Embed and hold each other accountable for a discipline of continuous improvement through:

  • Working across the value chain in country to identify the most critical process optimizations that will bring efficiencies to the client and bank

  • ​Aligning to the Standard Operating Models for Client Solutioning where applicable to improve client experience and efficiencies

  • ​Continuously improving our Business Requirements skills to improve turnaround times and reduce defects

  • ​Working closely with TBCTs to improve the way we manage queries

    ​​People Management

  • Ensure clear mandates with corresponding decision making and accountability for team members

  • Partner with the TPS Head, and HC partner in delivering the end to end HC value chain and

  • Participate and provide input into the development of the Implementation team’s learning and development program and sponsor the execution

  • Drive and own Talent Identification and Management by identifying talent for development and use reward and recognition framework to address threat to Talent Retention

  • Focus on consciously recognising performance through the reward and recognition framework, ensure open conversation around performance and link reward to clear  business outcomes

  • Deliver against the learning and development plan to ensure a skilled, competent, high performing and engaged team

  • Oversee the moderation and relative distribution of performance appraisals in line with overall business performance for the area.

  • Mentor identified individuals in the area on people management techniques and approaches.

  • With support from Human Capital, interview and hire direct reports. Support managers with their recruitment decisions on request.

  • Lead by example, the values & behaviours we want our teams to internalise and drive the Diversity and Inclusion agenda

  • Increase team contribution towards furthering our external share of mind

  • Use our Social & Ethical compass, augmented by commercial pragmatism, in decision-making

  • Sponsor a Compliance culture in everything we do.

    Minimum Qualification and Experience

  • Type of qualification: Post Graduate Diploma

  • Field of study: Business Commerce

  • Preferred Qualification : Diploma, Project Management

  • Experience : 3-4 years

  • Experience Description: Minimum work experience, with preferably 3- 5 years in financial services and preferred experience will include: relevant client and/or geographical experience in the Africa Region. Ideally gained experience working across multiple geographic locations in a global organisation.

    How to Apply

  • For more information and job application details, see; Standard Bank Head, Client Implementations and Channel Solutions Jobs in Ghana


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