Standard Bank Group Officer - Rehabilitation & Recoveries Administration Jobs in Kenya

Standard Bank Group Officer - Rehabilitation & Recoveries Administration Jobs in Kenya


Job Details

  • Risk Management Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

  • The Rehabilitation and Recoveries Administration area is responsible for the total administrational support of accounts, as well as providing superior Customer Service across the Collections and Recoveries cycle.

  • This area must ensure that all administration functions are performed correctly and within the required turnaround times.

  • The successful execution of these actions will ultimately reduce the value of balances and overdraft facilities in arrears / excess, increase customer experience and ensure compliance with certain Group policies and CBK Regulations.

    Key Responsibilities/Accountabilities

    Administration Support Functions

    • Vendor Invoices - Reconciliation and posting of entries

    • Insurance Premium Finance (on-Stanbic assets) – Manage Policies in arrears; termination of Policies; liaison with Insurance Companies

    • Insurance Premium Finance (Stanbic assets) – Manage Policies in arrears; liaison with Insurance Companies; load VAF accounts

    • Attend to and action all R&R related correspondence

    • Reporting of restructures to management, CBK including Credit Bureau information listings

    • Apply set-offs to arrear accounts daily as per requests from Branches, relationship managers and R&R

    • Process accounts to be written-off as and when requested; obtain reports and pass various entries

    • Assist with obtaining customer information from data-store for Skip-trace purposes

    • Compile listings of Small Balances and arrange clearing via
    Operations department

    • Populate address, Balance and Arrears detail on Arrears Notices and Demand Letters Templates and disseminate

    • Lodge claims in respect of Disability, Retrenchment and Death and perform required follow-up

    • Attend to Customer requests and queries emanating from e-mails, Incoming Calls, Branches and R&R referrals

    • Populate templates and disseminate Letters queued from the E-Collections system

    Measures

  • Administrational support quality: Satisfactory Rating; Customer complaints; Stakeholder feedback

  • Turnaround Times – P-NPL administration support: Productivity standards met; Backlogs

  • Turnaround Times – NPL administration support: Productivity standards met; Backlogs

  • Turnaround Times – Recoveries administration support: Productivity standards met; Backlogs

    Preferred Qualification and Experience

  • First Degree in Commerce/ Finance/ Accounting

  • 1-2 Years experience in Collections Administration in the Retail Sector or Clerical experience in a Bank, Finance department or Service Industry

    Knowledge/Technical Skills/Expertise

    Technical Competencies

  • Handling Difficult Calls

  • Query Resolution

  • Active Listening

  • Business Administration Skills

  • Verbal Communication

  • Email Monitoring

    How to Apply

  • For more information and job application details, see; Standard Bank Group Officer - Rehabilitation & Recoveries Administration Jobs in Kenya


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