Standard Bank Group Officer - Collections and Recoveries Jobs in Kenya

Standard Bank Group Officer - Collections and Recoveries Jobs in Kenya


Job Details

  • Risk Management Understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

  • To perform collections, rehabilitation and recoveries interventions as per agreed strategies on all assigned accounts across all products with a view to collect the full arrears, or partial arrears and a short-term arrangement, or, propose a restructure.

  • The incumbent is also responsible for tracing, and other more complex arrears statuses which includes outsourcing functions and relevant journal entries and general account administration.

  • The successful execution of these actions will have a positive impact on achieving set budgets.

    Key Responsibilities/Accountabilities

    Arrears listings

    • Contact customers daily in line with strategy with a view to collect full arrears

    • Negotiate payment details for full arrears

    • Make short-term arrangements where customers cannot settle in one payment

    • Discuss, agree and recommend restructure options if customer cannot pay arrears in the short-term

    • Confirm that repayment arrangements are actively monitored, and that default is taken up expeditiously with the debtors

    • Despatch arrears Notices and SMS’s in line with strategy

    • Attend to walk-in Customers with a view to collect full arrears or negotiate restructures

    • Launch investigations on Customer and
    asset’s whereabouts when required

    • Conduct personal visitations to Customers when required

    • Outsource accounts to Debt Collection Agencies and Repossession Agencies

    • Handing over relevant accounts to Legal Department with requisite details

    • Attend and finalise matters relating to Insurance Claims, Repossessions, Attachments, Marketing and Disposal management, Insolvencies, Deceased and Skip Tracing

    Measures

  • Work Quality on calls made

  • Number of calls made per Officer per day

  • Values collected / recovered

  • Administrational support quality and Turn-around times

  • Effective application of Collections System

  • Adherence to and execution of policies

  • Preferred Qualification and Experience

  • First Degree in Finance and Accounting or equivalent

  • 3-4 Years Experience in Collections in the Retail Sector

    Knowledge/Technical Skills/Expertise

    Technical Competencies

  • Handling Difficult Calls

  • Query Resolution

  • Active Listening

  • Outbound Phone Statistics

  • Verbal Communication

    How to Apply

  • For more information and job application details, see; Standard Bank Group Officer - Collections and Recoveries Jobs in Kenya


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