Standard Bank Cash Consultant Jobs in South Africa

Standard Bank Cash Consultant Jobs in South Africa

Job Purpose

  • To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

    Key Responsibilities/Accountabilities

  • Actively engage with walk-in customers to identify demand generation opportunities and promote the use of multiple branch and non-branch channels to enhance the opportunity for further sales; capture and log the corresponding documentation and customer information.

  • Engage with walk-in customers to fully understand their demands and follow the required procedures to ensure that customer demands are fully and consistently met whilst mitigating any potential risks or non-compliance.

  • Manage, process and attend to the handling, control, movement, storage and collection of all cash assets in the branch as per the laid-down policies and procedures to ensure all customer and business needs are sufficiently met, all prescribed limits are upheld and any potential risks or non-compliance is minimised.

  • Escalate any cash transactions that exceed prescribed limits to the Team Leader as per required procedures to ensure that customer needs are met accurately, timeously and in-line with internal standards and policies.

  • Adhere to all duty of care requirements as per branch operating procedures to ensure error rates, cash differences and operational losses are minimised.

  • Sort documentation into the required sequences and place in correct receptacles upon completion of transactions and in-line with laid-down procedures to ensure sufficient protection of information and adherence to regulatory requirements.

  • Complete reports and ad-hoc administrative duties as required or stipulated by laid-down procedures and compliance requirements.

  • Assess what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the In-Work Lead to act on the system.

  • Collate information on value, variation and failure in the
    system whilst executing work processes, in order to contribute to the development of management information for the department.

  • Analyse data and information in order to develop and apply self-correcting action where applicable, to enable constant fulfilment of customer demand.

  • Conduct required maintenance and troubleshooting on ATM / ANA machines as per laid-down procedures and report technical / system issues to ATM control immediately to ensure corrective action is taken, the up-time/effective functioning of machine requirements is maximised and that machines remain clean internally and externally.

  • Replenish and balance ATM / ANA machines cash in accordance with laid-down procedures and the South African Reserve Bank (SARB).

  • Facilitates group meetings when required to contribute to collective learning and growth for individuals and teams.

  • Update capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.

  • Receive cash from SBV and customers as per laid-down procedures to ensure the safe, secure and accurate handling of cash.

    Minimum Qualification and Experience

    Experience Required

  • Personal and Business Banking

  • Branch Operations

  • Experience Required: 1-2 years

  • Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling.

  • Knowledge of the functions of other departments within the branch.

    How to Apply

  • For more information and job application details, see; Standard Bank Cash Consultant Jobs in South Africa

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