Stanbic Bank Job Positions in Nigeria

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

Stanbic Bank Branch Manager Job Positions in Nigeria

Key Responsibilities/Accountabilities

Customer service:

  • Manages the branch resources to ensure delivery and maintenance of customer service standards at all times and at every service outlet within the branch, by putting the right people in the right places and also by enabling their self- development (coaching and training) for improved service delivery.
  • Monitors customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  • Manages and oversees the provision of appropriate products and services via the most suitable channel to ensure that customer needs are met.
  • Identifies opportunities to migrate customers to more appropriate, cost effective channels.

    Sales management:

  • Develops and implements branch sales strategy reflective of the local market conditions to ensure that the branch’s sales targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  • Co-ordinates cross selling opportunities with other business departments like CIB, VAF and Business Banking for possible personal market businesses/ opportunities.
  • Conducts daily meetings with the sales team (Relationship Managers) and carry out reviews on the previous day and jointly plan for the week ahead.
  • Drives multi-channel utilisation and servicing to optimise sales opportunities.

    Risk management:

  • Drives and manages a culture that emphasises and demonstrates the importance of internal control to all staff to ensure that staff adheres to the Bank’s routine at all times by making them aware of the Bank’s best practice systems, processes and procedures.
  • Ensures availability of the GRG on each member of staff terminal and use of the same by all staff.
  • Manages use of the routine checklist for effective routine control and ensure that laid down instructions are adhered to by all the departments.
  • Oversees and manages maintenance of an effective control structure with control activities defined at each level and that duties are appropriately segregated.

    Financial management:

  • Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
  • Drives and manages the net profitability of the branch; ensure effective management of revenue collection and expenditure control
    Monitors actual figures in the Trial Balance and Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
  • Drives the growth of deposits, loans and overdrafts to increase profitability of the branch.

    People management:

  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.

    Preferred Qualification and Experience

  • First degree and an additional professional qualification
  • 5-7 Years branch banking experience in Bank Branches with exposure to all areas under control. Experience in managing a diverse range of people and activities is essential

    Knowledge/Technical Skills/Expertise:

  • Written Communication-Applies concepts without requiring supervision,
    able to provide technical guidance when required
  • Customer Acceptance and Review-The ability to assess if the client qualifies to receive the services applied for based on established parameters and criteria.
  • Client Knowledge-Knowledge of the bank's clients, their names, requirements, history of relationship and key relationship issues.
  • Managerial Budgeting-The ability to plan the work unit budget and manage income and expenditure, through responsible implementation of policies, practices and decisions.
  • Coaching and Mentoring-The knowledge and skills required to direct, instruct, and train an employee/s with the aim to fulfil a goal, in order to develop specific skill/s in an enthusiastic, motivating manner.
  • Operational Planning-The ability to translate the organisation's vision and long term goals into medium and short term deliverables.

    How to apply

  • Interested candidates should apply online by 6th August, 2018

    For more information and job application details, see; Stanbic Bank Branch Manager Job Positions in Nigeria

    Stanbic Bank Product Manager Job Positions in Nigeria

    Key Responsibilities/Accountabilities

    Effective management of ATM channels by liaising with various stakeholders to achieve the set targets:

  • Non-Interest Revenue delivered.
  • Transaction Volume and Value delivered.
  • Effectively leverage on the ATM product to support the business objectives of the Group’s strategic business units (Personal and Business Banking and Corporate and Investment Banking):

  • Market Positioning achieved
  • Customer Experience Measures achieved
  • Reduce the cost of maintaining the Bank’s ATM fleet by gathering market information on the maintenance cost and conducting comparative analysis of the cost

    Ensure effective risk management and compliance to all governance processes / regulatory standards:

  • Compliance with regulatory regulations and the Bank’s processes
    ‘’Satisfactory’’ Audit rating achieved
    Prompt rendition of appropriate regulatory reports (Monthly, quarterly and based on request)
  • Deliver on the budgeted Revenue and Profitability Goals of ATM products.
  • Drive the deployment and activation of ATM across branches and offsite locations nationwide.

    Preferred Qualification and Experience

  • First Degree in IT and Computer Sciences or related fields
  • 3-4 years experience in Information Technology (IT support): Network Support, Systems Support, ATM Support, Postilion/ FEP Support
  • Relevant experience in Business Analysis, Project Coordination / Management., ATM Deployment, ATM Implementation
    Knowledge/Technical Skills/Expertise

    Knowledge Management:

  • Ability to put processes in place to support the creation and use of the information, data and intellectual capital that exists in the people who work for the Bank.

    Information Management:

  • The ability to plans, develop and execute an enterprise information management framework, to improve the accuracy, integrity and accessibility of information.

    Economic Research:

  • Ability to acquire a greater understanding of trade, economics or relevant subject under study through the application of formal research methodologies.

    Knowledge Classification:
    The ability to apply metadata to information to make it easy for other people to find.

    How to apply

  • Interested candidates should apply online by 6th August, 2018

  • For more information and job application details, see; Stanbic Bank Product Manager Job Positions in Nigeria

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