S&S Hotels and Suites Jobs in Nigeria

S&S Hotels and Suites Front Desk Officer Jobs in Nigeria


Job Title: Front Desk Officer
Location: Lagos

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.

    Requirements

  • B.Sc Degree in Business Administration or related field.
  • Proven working experience as a customer service manager for smart phone
  • Experience in providing customer service support.
  • Excellent knowledge of management methods and techniques
  • Proficiency in English.Working knowledge of customer service software, databases and tools.
  • Awareness of industry’s latest technology trends and applications.
  • Ability to think strategically and to lead.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking skills.

    Application Closing Date
    30th December, 2017.

    Method of Application
    Interested and qualified candidates should send their Applications and CV's to: [email protected]




    S&S Hotels and Suites Graduate Microbiologist, Food Jobs in Nigeria

    Job Title: Microbiologist, Food
    Location: Lagos

    Job Description

  • The incumbent will be expected to carry out Microbial analysis on assigned hotel food to ensure compliance with laid down standards.

    Requirements

  • Must possess a B.Sc/HND in Microbiology.
  • Minimum of 1 year work experience.
  • Must possess good analytical skills with an eye for detail.

    Application Closing Date
    30th December, 2017.

    Method of Application
    Interested and qualified candidates should send their applications and CV's to: [email protected]




    S&S Hotels and Suites Administrator Jobs in Nigeria

    Job Title: Administrator
    Location: Lagos

    Requirement

  • Interested candidates should possess relevant qualification.

    Application Closing Date
    30th December, 2017.

    Method of Application
    Interested and qualified candidates should send their CV's and Applications to: [email protected]




    S&S Hotels and Suites Business Manager Jobs in Nigeria

    Job Title: Business Manager
    Location: Lagos

    Requirements

  • Be educated to minimum of Degree level or equivalent
  • Ideally have a minimum of 2 years relevant experience
  • Have a passion for providing high level of customer service and experience detail.
  • Be driven to provide excellence
  • Demonstrate strong leadership skills
  • Possess effective communication skills
  • Be computer literate and proficient with the Word and Excel.

    Application Closing Date
    30th December, 2017.

    Method of Application
    Interested and qualified candidates should send their CV's and Applications to: [email protected]




    S&S Hotels and Suites Guest Relation Officer Jobs in Nigeria

    Job Title: Guest Relation Officer
    Location: Lagos

    Duties and Responsibilities

  • Meet and greet guests upon their arrival at the hotel
  • Interact with guests and provide a welcoming atmosphere
  • Coordinate and supervise activities for guests
  • Attend to guests' queries, needs and other special requests
  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
  • Promote the facilities and services offered by the hotel
  • Cooperate and coordinate with the other hotel departments to provide an efficient service
  • Provide general information and directions
  • Advise and assist guests on leisure activities, places to visit and travel arrangements
  • Be especially attentive to repeat guests and other VIP guests
  • Bid farewell to guests at the end of their stay

    Required Skills

  • An outgoing and cheerful personality
  • A diplomatic and polite manner
  • Guest service skills
  • Communication and listening skills
  • Organisational and time management skills
  • Decision-making, negotiation and problem solving skills
  • A smart and well groomed appearance (I have to look really smart at all times!)
  • The ability to deal with difficult situations and sensitive issues
  • The ability to multi-task and work under pressure
  • The ability to keep confidentiality and privacy
  • Fluency in English and ideally knowledge of a foreign language
  • Telephone manners
  • Computer literacy

    Application Closing Date
    30th December, 2017

    How to Apply
    Interested and qualified candidates should send their applications and CV's to: [email protected]




    S&S Hotels and Suites Duty Manager Jobs in Nigeria

    Job Title: Duty Manager
    Location: Lagos

    Requirements

  • Be educated to minimum of Degree level or equivalent
  • Ideally have a minimum of 4 years relevant experience
  • Have a passion for providing high level of customer service and experience detail.
  • Be driven to provide excellence
  • Demonstrate strong leadership skills
  • Possess effective communication skills
  • Be computer literate and proficient with the Word and Excel.

    Application Closing Date
    30th December, 2017.

    Method of Application
    Interested and qualified candidates should send their CV's and Applications to: [email protected]

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