Spenn KYC Agent Jobs in Kenya

Spenn KYC Agent Jobs in Kenya


About SPENN

  • SPENN is a global Mobile Banking App developed by Blockbonds AS, a Norwegian Fintech company.

  • Through the SPENN app, everyone can access services such as payments to anyone/anywhere, shop in local stores, e-commerce, saving money and investment capabilities secure, instantly and free.

  • The SPENN app is completely free to download and use.

  • We believe that everyone should have equal access to banking services.

  • If you share our values, we would love to have you on board our team, and commonly work towards success for our brand!

  • SPENN is a global mobile Banking App with a vision to give banking access to everyone, regardless of demographical, sociocultural and geographical factors.

  • SPENN currently has a presence in 4 markets in Asia and Africa.

  • We use our own payment solution to pay for all costs within the company.

    Position Overview

  • We’re looking for a KYC Agent to sit within our team at our Nairobi-based office.

  • We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world – and that’s where you come in.

  • We are looking for someone capable of taking responsibility of all KYC related issues throughout our markets and supporting our users with their onboarding experience.

    Duties & Responsibilities

  • Analysing KYC documents and processing data they possess

  • Report any suspicious related KYC activities to KYC manager

  • Assist customers on any KYC related tickets
    Conduct fraud investigations towards suspected accounts with
    directives from KYC manager

  • Give feedback to KYC manager and marketing team on what needs improvement, suggestions and recommendations based on the feedback collected from the quality analysis.

  • Participate in process improvement projects within KYC related topics

  • Collaborate cross functionally with other departments in project implementation

  • During low peak seasons, assist Customer Service team in responding to tickets as well as assist in other Customer Service related activities.

  • Other duties as assigned.

    Skills & Qualifications

  • Minimum 2 years of experience in Customer Support or equivalent

  • Excellent verbal and written communication skills

  • Degree in communication/ commerce/ business or equivalent

  • Strong attention to detail and analytical skills

  • Willingness to work a flexible schedule in a start-up environment

  • Driven, self-motivated and highly flexible team player

  • Punctual, reliable and with genuine concern to help customers

  • Proficient in computer use

    Company Perks & Benefits

  • Mandatory government payments

  • Paid leaves

  • Sufficient equipment

  • Great work environment

  • Working for a socially good cause

  • Growth in global tasks and responsibilities

    How to Apply

  • Please send your resume and cover letter to:

    Caroline Kirimi, KYC Manager EAC – caroline@spenn.com

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