Spa Company Spa Manager Jobs in Nigeria

A Spa company located at Lagos (Anthony), Enugu and Onitsha is recruiting to fill the position below :

Spa Company Spa Manager Jobs in Nigeria


  • Always demonstrate sincere customer focus and true appreciation for the guest experience.
  • Develop and maintain adequate professional product program
  • Ensure all dealings with guests at the spa to meet or exceed set operating standards.
  • Ensure all areas of the Spa are kept clean and well maintained at all times.
  • Ensure compliance with all legislation governing the operation of a Spa facility.
  • Ensure the guest experience is relaxing and in accordance with the spa's standards.
  • Ensure the health and safety of guests and employees are paramount at all times.
  • Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.
  • Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
  • Ensure that the Spa team adhere to all company operational and service standards.
  • Ensure that spa department follows business conduct and ethics.
  • Ensure that the spa follows policies and procedures including health, hygiene, emergency and Fire prevention.
  • Ensure that the spa department follows safety and maintain confidentiality for all guests and colleagues at all times.
  • Ensure all spa equipment are maintained in good working order at all times.
  • Ensure that all stock and cash items are kept safely under lock and key.
  • Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
  • Able to achieve high performance and operational standards.
  • Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
  • Able to handle any guest complaints or special requirements.
  • Able to promote and sell spa programs to groups and walk-in guests etc.
  • Able to upsell the spa and wellness programs.
  • Able to implement and monitor up-selling strategies to maximise spa operational revenue.
  • Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions.
  • Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.
  • Responsible for checking and overseeing all guest settlements etc.
  • Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
  • Responsible to develop strong product quality and treatment measures.
  • Responsible to monitor and analyse the products and services of competitive Spas, to maintain a competitive advantage.
  • Responsible for the department training plan and conduct hands-on training for the new recruitment.
  • Responsible for reviewing all guest feedback results and implement improvements to ensure guest satisfaction.
  • Responsible for the spa employee’s weekly duty schedules and staff duty charts.
  • Coordinate with the
    works department to ensure proper repair and preventive maintenance works of all spa equipment.
  • Coordinate with the works department to ensure proper repair and preventive maintenance works of all spa equipment.
  • Regularly monitor all equipment for the proper functioning in the Spa to ensure maximum guest satisfaction.
  • Monitor and review Spa employee’s performance regularly and provide required guidance.
  • Manage spa inventory effectively, and follow purchasing standards to ensure audit compliance.
  • Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
  • Gather information and remain fully informed of local and international trends in Spa operations.
  • Perform a regular inventory of Spa par levels for retail and operational stocks.
  • Raise store requisitions of all retail and operational items as and when required.
  • Perform any other duties that management may reasonably require.


  • Bachelor's degree in Physiotherapy with management experience, Business Administration or Degree / Diploma in Hotel/Hospitality Management.
  • Minimum of 1 to 3 year’s experience as a Spa Manager in a luxury hotel or a well established SPA brand. Alternatively, in the hospitality industry.
  • Passionate about the Spa and Fitness world.
    Willing to deliver the best service and experience to our guests.
  • Demonstrated strong leadership, team, and communication skills are essential.
  • Strong working knowledge of MS Office Suite.

    How to Apply

    Interested and qualified candidates should send their Application Letter and CV as PDF or Word document to: Application Closing Date 25th May, 2019.


  • Subject of the email must be "Spa Manager" with preferred location (Lagos, Enugu or Onitsha). The "Enugu Manager" will also have roles extended to the hotel attached.
  • Interview holds within 1-3 weeks of deadline.
    Qualified and interested candidates must reside at the location of the job.


  • Interview holds within 1-3 weeks of deadline.

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