SOS Head of Regional Resource Training Center Jobs in Kenya
SOS Head of Regional Resource Training Center Jobs in Kenya
About SOS Children’s Villages RTRC Established in 2005, SOS Children's Villages Regional Resourcing Center is a SOS Training Center dedicated to support and promote the training of SOS staff members as well as likeminded organizations in specialized programmatic areas. It offers a range of specialised training on site as well as online training. The unique setting in Karen also offers accommodation and conferencing facilities.
SOS Children’s Villages RRC is part of the Eastern and Southern Africa Region of SOS Children’s Villages International and operates under the supervision of the ESAF International Branch Office in Nairobi.
Mission of the SOS RRC
To be a resource hub for staff capacity development and networking for MAs in the ESAF and other SOS CVI regions, as well as external child care stakeholders.
About the Role
The Head of RRC will be responsible for:
Ensuring that the facility is financially self-sustainable, operating efficiently within the guidelines of all organisational policies and procedures.
Developing and implementing an appropriate sales and marketing strategy to support growth in alignment with the mission and values of the organisation.
Leading and directing the development and performance of all departments of the resource center including, front office, housekeeping, maintenance, food and beverages, marketing and finance to deliver the highest level of customer service.
Managing business relationships (internal and external), maintenance of the physical assets and oversight of financial and operational performance.
Effective coordination of conferencing and training events.
Key Result Areas and Activities
Leadership & Daily Management of operations
Lead the development and execution of marketing strategy to ensure sustainability and relevance.
Lead and manage head of departments and respective staff of the centre to effectively manage daily operations in accordance with established departmental goals and objectives.
Ensure effective coordination of calendar of activities (training, conferencing, bookings) with relevant stakeholders (regional office staff, external partners)
Host global and regional staff/teams heading ad hoc specialist projects (ICT shared services /mental health hub, digital fundraising)
Ensure high standards of food preparation, presentation and quality are maintained. To control and to be actively involved to innovate and create cost effective menus.
Ensure that occupancy, room rates and revenues are continuously maximised.
Monitor team rosters in advance
Marketing and Customer Service
Develop marketing ad resource development plan, execute and monitor/evaluate all related activities
Mobilize financial resources in execution of the marketing and resource development strategy and plan
Resolve customer concerns and address all feedback in a timely and professional way.
Human Resource Management:
Build the human capacity of RTRC to ensure its long-term growth and stability.
Implement an efficient performance management and human resource development system that promotes the development of all co-workers and the identification of talents and regular feedback to enhance performance.
Oversee HR related actions in accordance with organisation’s policies.
Develop income/cost analysis, develop budget, follow up
execution and produce financial reports
Ensure monitoring and compliance with internal control systems
Support annual internal audits and external audits and provide responses to formulated findings and recommendations.
Operations and Administrative Management:
Supervise procurement operations
Supervises security in and outside the compound, maintenace of facilities and cleaneliness of facilities, gardens and surroundings
Ensure compliance with occupational Health & Safety regulations, tax and legal requirements.
Close supervision of logistics and timely delivery and management of goods and services.
Ensure wellness of staff and guests
Conduct regular staff meetings.
Submit quarterly operaitional reports
SOS values/ other values
Team Building/team collaboration
Customer service excellence
Networking and Collaboration
Self-organized /organizing others
Ability to be flexible in ever changing environment
Innovative and resourceful mindset
Managing Change and people development
Excellent customer service , effective communication and interpersonal skills
Reporting and writing skills
Planning and Organising
Education and Qualifications:
Bachelor Degree in Hospitality Management.
Strong Financial knowledge.
Proficient in the use of Microsoft tools (Word, Excel, Outlook)
Excellent customer service, communication and interpersonal skills
At least five years in management position in the hospitality industry
Excellent leadership skills with hands on, lead by example style.
Food and Beverages management
Proven experience in leading and managing diverse teams
Sales and revenue management
Fluent professional written and spoken English is essential. Any other international language is desirable.
How to Apply
If you believe you are the right candidate for the above position, please send your application letter, detailed curriculum vitae (CV), and photocopies of academic certificates, and names and contact details of three referees as Single Document.
Applications that are late, or do not have CV or certificates attached, will be disqualified. Only shortlisted candidates will be contacted. E-mail applications should bear the name and reference number of the position in the subject line of the email.
Email to: Applications including at least three traceable referees should be sent electronically to:
All applications should be submitted not later than November 30th, 2021.
“SOS Children’s Villages International holds strict child safeguarding principles and a zero-tolerance policy for conducts of sexual harassment, exploitation and abuse in the workplace and other places where the organization’s activities are rendered.
Parallel to technical competence, recruitment, selection and hiring decisions will give due emphasise to assessing candidates value congruence and thorough background checks, police clearance reference check processes”.
Female candidates are highly encouraged to apply.
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