Solar Panda Retail Agent Jobs in Kenya

Solar Panda Retail Agent Jobs in Kenya

The Company

  • Solar Panda is a growing company that provides innovative and upgradeable solar systems in rural communities. The company’s pay-as-you-go model allows homes and small businesses to have electricity for less than the daily cost of kerosene and mobile phone charging.

  • Solar Panda values personal integrity, hard work, and respect for customers and coworkers. These qualities are considered essential for employment.

    Job Purpose

  • The successful Retail Agent is to manage shop sales, provide information about products and services, troubleshoot and resolve customer queries, and support Field Sales Agents.

    Duties and responsibilities

  • Identify customer needs, clarify information, troubleshoot issues and provide solutions.

  • Educate customers on products by explaining procedures, answering questions and providing information.

  • Receive and handle stocks coming into shop and handle stock-taking activities.

  • Allocate stocks to Field Agents.

  • Handle shop walk-in sales.

  • Handle replacement of items subject to warranty conditions.

  • Build sustainable relationships and exceed customer expectations by going the extra mile.

  • Ensure that shop is always clean and tidy.

  • Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures.

  • Identify and escalate issues to management.

  • Recognize, document, and alert management team to trends in customer queries.

  • Any other duty assigned by management.

    Academic Qualification & Work Experience

  • A diploma in any academic field.

  • 2 years’ experience in a similar role is an added advantage.

    Personal Attributes

  • Good written and oral communication skills.

  • Good planning and organizational skills.

    How to Apply

  • For more information and job application details, see; Solar Panda Retail Agent Jobs in Kenya

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