Sokowatch Customer Growth Manager Jobs in Kenya

Sokowatch Customer Growth Manager Jobs in Kenya

  • Sokowatch is transforming communities across Africa by revolutionizing access to essential goods and services.

  • Looking for an exceptional leader to take ownership of our customer journey.

  • You are passionate about using data and technology to unlock the potential of local merchants.

  • You are an innovative sales leader with a deep understanding of the power of technology in driving productivity within an organization.

  • Beyond technical abilities, you know how to effectively motivate and train a highly productive sales team.

  • We are seeking a go-getter, who is passionate about unlocking the potential of the informal economy through curated, data-driven customer engagement, and inspired by our mission to empower these local merchants responsible for over $600 billion of sales across Africa annually.

  • The Customer Growth Manager is responsible for driving countrywide revenue growth and profit margins.

  • The key primary responsibility for this role will be to execute and inform Sokowatch’s customer growth strategy.

  • The person in charge will also build and manage a Growth team and lead all customer-facing functions including but not limited to, acquisition, engagement/ retention, and growth.

    Key Responsibilities

  • Execute Sokowatch’s growth plan, growth programs, and optimize our revenue funnel.

  • Curate customer insight, by blending data with a deep understanding of user needs, habits, and perceptions.

  • Leverage customer insights to drive increase optimization across sales, marketing, procurement and product development

  • Work cross-functionally with engineering, data & analytics, product management, partnerships and marketing to design and execute growth initiatives.

  • Drive the execution and enhancement of the Sokowatch Customer Experience

  • Maintain a
    deep understanding of market structure changes (eg. pricing, new entrants, new products, new technologies)

  • Ongoing lifecycle management of our existing customers to retain them e.g. developing customer retention programs.

  • Development and interlock of sales targets with our sales & retention channels


  • Background in growth hacking at a tech company preferred 5years plus experience in sales and marketing, business development and/or business analysis.

  • Master in statistical reasoning, creative and strategic thinking with experience in course leadership

  • An understanding of how to design effective experiments, and develop a quantitative intuition for interpreting user experience data

  • Conversant with data analysis and the best tools for retrieving, manipulating, and visualizing data including tools like MySQL and Excel.

  • Fluent in the full spectrum of customer acquisition channels, ie,

  • Owned Media Email, Facebook, Twitter, Instagram, Apps

  • Paid Ads (Mobile, Web, Video, TV, Radio, SEM, Affiliate), Sponsorships

  • Earned Media SEO, PR, Word of Mouth Have a customer-centric mindset

    How to Apply

  • Qualified candidates to send their CVs to

  • clearly indicating ‘Customer Growth Manager’ on the subject line by 20th February, 2020.

  • Only shortlisted candidates will be shortlisted.

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