So Fresh Neighborhood Market Restaurant/Outlet Manager Jobs in Nigeria

So Fresh Neighborhood Market Restaurant/Outlet Manager Jobs in Nigeria

Duties/Responsibilities
  • Records pre-orders, future events and passes all unattended inquiries or question to the Help Desk Manager.
  • Recommends potential products and services to the Help Desk Manager by collecting customers’ information and analyzing customer needs.
  • Maintains customer records by updating necessary information.
  • Inform production supervisors of pre-orders and pick -ups.
  • Communicating courteously with customers by interacting with them.
  • Assist customers to facilitate their choices and purchases of freshly processed products.
  • Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.
  • Give information about the availability and benefits of different products to walk-in customers.
  • Create awareness of special offers & promotions, & Meal plans to walk-in customers.
  • Guides and informs them on new products, charges for extras and toppings based on their request.
  • Collect monies from dispatch riders and reconcile.
  • Remit daily sales to the Outlet Manager.

    Administrative and other duties:

  • Ensure the Customer service handbook is adhered to
  • Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
  • Records and inputs orders, pass on to the production Team and Dispatch accordingly.
  • Confirm all online payments before inputting into vend and dispatching orders.
  • Prepare daily sales reports and forward to the Help Desk Manager.
  • Carries out other task assigned by the Help Desk Manager

    Person Specification
  • Must be customer focus
  • Must be professional in relating to people
  • Must possess influencing and persuasion skills
  • Must possess knowledge of policy & procedure
  • Must possess good time management skills
  • Must possess good computer skills, listening &phone skills
  • Must possess documentation skills

    Qualification
  • Degree in Mass Communication or related courses with at least 1 year experience in same position.

    How to Apply
  • This position is only open for interested candidates who live in Abuja OR have a place of their own to stay in Abuja.
  • The company will neither provide nor be responsible for the accommodation for any successful candidate.
  • To earn a call up for interview, the address on your CV must indicate that you are in Abuja.
  • Send CVs to hrteam@sofreshng.com by 26th August 2019
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