Siemens Technical Support Manager Jobs in Nigeria

Siemens, is an Integrated Technology Company. The business activities of our Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide.



Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.


Siemens Technical Support Manager Jobs in Nigeria


Job ID: 98891


The Technical Support Manager will have accountability for managing service requests, as well as generating and evaluating solutions.


Responsibilities


  • The Technical Support Manager for Services Business will have strategic accountability for the technical requirements of the Nigeria customer base. You will be required to lead the Customer Technical Services strategy and resources to maximize Customer satisfaction.
  • You will be accountable for the team's technical competencies to meet customer requirements and national regulations.
  • You will provide direction and leadership for resolution of customer issues and be the senior point of escalation in technical support. You will also provide direction and leadership in support of new product introduction and will manage a multi skilled-shared service team to resolve customer issues and effectively manage the "in service" customer relationships
  • The Technical Support Manager for Services Business is responsible for understanding the customer's technical challenges and providing solutions in conjunction with the Heads of the 3 main functions (Sales, Field Service & Fleet Operations) and the 3 Product Lines/PCCs (TCP, IGT and AGT); define, develop and programme manage solutions to customer's technical problems.
  • The Technical Support Manager for the Services Business will act as the technical authority for PS DO Nigeria with ownership
    and responsibility for compliance of the relevant PS DO technical processes.
  • Investigation of warranty claims to mitigate costs to a minimum by technical evaluation and risk management of any issue that may arise.


    Requirements


  • 10 years post NYSC experience; Product Knowledge, University Degree and Knowledge of Engineering, Operations/delivery/management; Industry knowledge; basic financial skills
  • Experienced in Oil & Gas and Power generation industry. Worked within a range of business functions and knowledge of how these operates
  • People Management (Customers, Suppliers, Managers, Colleagues and Team members)
    Communication (verbal & written)
  • Experience of leading teams of employees and managing budgets.


    How to Apply


    Interested and qualified candidates should apply online by 28th February, 2019.


    For more information and job application details, see; Siemens Technical Support Manager Jobs in Nigeria


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