Shoprite Group of Companies Customer Engagement Manager Jobs in South Africa

Shoprite Group of Companies Customer Engagement Manager Jobs in South Africa

Purpose of the Job

  • Africa's largest retailer requires a strategic lead in driving Customer Engagement and delivering customer growth and profitability within the Customer Innovation program. You will work with business stakeholders to deliver their business objectives through customer-centric campaigns.

    Job Objectives

  • Agree and manage promotional targets for National Buying teams for all deals and offers, and ensure adherence to set targets

  • Provide key advisory support and guidance to the National Buying team on Customer Innovation strategies and focus areas.

  • Negotiate and manage supplier funding for personalised and targeted offers led by customer data as part of the Customer Innovation Activity Plan.

  • Set and manage supplier KPIs and reporting for all Customer Innovation Promotions and Offers.

  • Negotiate additional revenue for new supplier campaigns based on customer behaviour leveraging additional in-store media, collaborative campaigns, and customer insights.

  • Manage and report on return on investment for Customer Innovation Promotions

  • Collaborate with Operational and Marketing teams to ensure the seamless execution of Customer Innovation across all channels (e.g. Digitally and in-store)

  • Collaborate with the Customer Innovation team to deliver incremental margin in line with business case by increasing shopper frequency and spend per quarter.

  • Use customer category market
    trends and insights to support the Customer Innovation Commercial Strategy to reward and retain loyal


  • Grade 12 / Matric.

  • Bachelor's degree in Procurement, Business Management, Marketing or Supply Chain.


  • 5 - 8 years Digital Product Management experience in Retail.

    Knowledge and Skills

  • Scaling business/department profitability.

  • Customer data interpretation.

  • Strategic sourcing and buying.

  • Knowledge of the functions that support Customer Innovation.

  • Data analysis mechanisms (e.g. Nielsen, Aztec, Proclarity, SAP, supplier-customer insights, competitor range, and price and promotion surveys).

  • Customer science models e.g. Dunnhumby.

  • Knowledge of banner strategies.

  • Understanding of local competitor, customer, and broader market insights.

  • Customer trends across categories.

    How to Apply

  • For more information and job application details, see; Shoprite Group of Companies Customer Engagement Manager Jobs in South Africa

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